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[null,"Table of Contents"]
[]
[null,"Network Rail Stations"]
[]
[null,null,"Total Network Rail Stations"]
[]
[null,null,"Birmingham New Street"]
[null,null,"Edinburgh"]
[null,null,"Gatwick Airport"]
[null,null,"Glasgow Central"]
[null,null,"Leeds"]
[null,null,"Liverpool Lime Street"]
[null,null,"London Bridge"]
[null,null,"London Cannon Street"]
[null,null,"London Charing Cross"]
[null,null,"London Euston"]
[null,null,"London Fenchurch Street"]
[null,null,"London Kings Cross"]
[null,null,"London Liverpool Street"]
[null,null,"London Paddington"]
[null,null,"London St Pancras"]
[null,null,"London Victoria"]
[null,null,"London Waterloo"]
[null,null,"Manchester Piccadilly"]

{"sheet":"Network Rail Stations","index":2,"n_rows":954,"n_cols":12,"rows_kept":954,"cut":false,"hidden":false,"merged":[]}
[null,null,null,null,null,null,null,null,null,null,null,"Page 1"]
["Network Rail Stations Total - % saying satisfied/good"]
[]
[]
[]
[]
[null,"Spring '09 - Wave 20","Autumn '09 - Wave 21","Spring '10 - Wave 22",null,"Autumn '10 - Wave 23","Spring '11 - Wave 24","Autumn '11 - Wave 25","Spring '12 - Wave 26","Autumn '12 - Wave 27","Spring '13 - Wave 28","Autumn '13 - Wave 29"]
[]
["Sample size",18514,17511,20878,null,10338,10788,9919,10293,11964,11174,10034]
[]
["Overall satisfaction",82,83,83,null,84.24,85.197999999999993,84.394999999999996,82.061999999999998,85.287000000000006,81.686999999999998,83.231999999999999]
[]
["STATION FACILITIES "]
[]
["Overall satisfaction with the station","- ","- ","- ",null,81.984999999999999,80.918999999999997,81.075999999999993,80.091999999999999,83.635999999999996,82.245000000000005,83.001999999999995]
["Ticket buying facilities",73,72,73,null,72.608999999999995,73.295000000000002,72.905000000000001,71.257000000000005,73.766000000000005,75.756,72.557000000000002]
["Provision of information about train times/platforms",76,79,77,null,84.26,83.673000000000002,85.194999999999993,83.722999999999999,86.19,85.498000000000005,84.587000000000003]
["The upkeep/repair of the station buildings/platforms",61,64,61,null,71.378,70.278999999999996,68.055999999999997,67.266000000000005,75.414000000000001,73.725999999999999,74.843000000000004]
["Cleanliness",66,70,67,null,76.393000000000001,74.435000000000002,73.963999999999999,71.706000000000003,78.052999999999997,76.334999999999994,77.885999999999996]
["The facilities and services",44,46,45,null,65.941000000000003,66.423000000000002,62.398000000000003,61.423000000000002,71.820999999999998,69.866,71.662999999999997]
["The attitudes and helpfulness of the staff",71,72,72,null,65.795000000000002,65.856999999999999,68.087000000000003,64.792000000000002,69.103999999999999,67.593000000000004,70.566999999999993]
["Connections with other forms of public transport",69,70,69,null,85.722999999999999,85.626999999999995,83.744,83.756,86.906000000000006,84.631,84.707999999999998]
["Facilities for car parking",46,49,51,null,25.193999999999999,26.998000000000001,26.114999999999998,22.009,24.231000000000002,25.228999999999999,26.773]
["Overall environment",61,65,62,null,72.328999999999994,70.465000000000003,70.555000000000007,68.197999999999993,74.914000000000001,72.653000000000006,74.513000000000005]
["Your personal security whilst using",61,63,63,null,71.09,71.039000000000001,68.603999999999999,68.114000000000004,73.903999999999996,72.054000000000002,72.832999999999998]
["The availability of staff",58,60,58,null,58.692999999999998,58.746000000000002,60.347999999999999,58.87,62.106000000000002,61.762,62.927999999999997]
["The provision of shelter facilities","- ","- ","- ",null,"- ","- ","- ","- ",74.501999999999995,68.066999999999993,71.343999999999994]
["Availability of seating","- ","- ","- ",null,"- ","- ","- ","- ",30.661999999999999,30.408000000000001,30.038]
["How request to station staff was handled",83,84,84,null,80.582999999999998,80.706999999999994,83.34,79.180000000000007,83.498999999999995,80.701999999999998,84.813999999999993]
["The choice of shops/eating/drinking facilities available","- ","- ","- ",null,"- ","- ","- ","- ","- ",67.686000000000007,68.861999999999995]
[]
["TRAIN FACILITIES "]
["Overall satisfaction with the train","- ","- ","- ",null,"- ","- ","- ","- ",81.063999999999993,77.876999999999995,80.867999999999995]
["The frequency of the trains on that route",76,77,77,null,78.832999999999998,81.037999999999997,80.914000000000001,78.448999999999998,79.707999999999998,77.525999999999996,78.713999999999999]
["Punctuality/reliability (i.e. the train arriving/departing on time)",80,83,81,null,84.236000000000004,83.975999999999999,83.725999999999999,81.608000000000004,84.918999999999997,79.561000000000007,81.790000000000006]
["The length of time the journey was scheduled to take (speed)",84,85,85,null,84.540999999999997,83.891999999999996,83.210999999999999,82.519000000000005,85.263999999999996,82.245000000000005,81.543999999999997]
["Connections with other train services",74,75,76,null,73.727999999999994,74.869,74.102000000000004,74.358000000000004,75.188000000000002,72.331000000000003,72.316000000000003]
["The value for money for the price of your ticket",40,46,48,null,47.813000000000002,43.073999999999998,44.530999999999999,40.354999999999997,42.715000000000003,39.648000000000003,43.356999999999999]
["Cleanliness of the train",71,72,72,null,72.260000000000005,73.718000000000004,75.671999999999997,73.066000000000003,75.221999999999994,71.807000000000002,74.051000000000002]
["Upkeep and repair of the train",72,72,72,null,74.778000000000006,73.474000000000004,75.709999999999994,73.697999999999993,74.962000000000003,71.381,74.393000000000001]
["The provision of information during the journey",65,67,67,null,71.706000000000003,71.891000000000005,72.183999999999997,71.378,73.366,71.316000000000003,72.149000000000001]
["The helpfulness and attitude of staff on train",59,61,63,null,66.894000000000005,66.337999999999994,69.149000000000001,65.343000000000004,67.915000000000006,68.510000000000005,69.323999999999998]
["The space for luggage",50,51,52,null,53.323,52.305999999999997,53.628,52.682000000000002,51.258000000000003,50.92,48.820999999999998]
["The toilet facilities",36,38,37,null,40.673999999999999,39.44,41.027999999999999,38.993000000000002,40.232999999999997,38.194000000000003,38.884999999999998]
["Sufficient room for all passengers to sit/stand",66,68,68,null,68.227999999999994,68.783000000000001,68.734999999999999,64.849999999999994,65.444999999999993,63.41,64.652000000000001]
["The comfort of the seating area",69,71,70,null,72.546000000000006,71.262,72.061000000000007,69.841999999999999,70.817999999999998,68.162999999999997,70.41]
["The ease of being able to get on and off",77,79,79,null,81.186999999999998,81.62,81.236999999999995,79.941000000000003,81.304000000000002,79.352000000000004,80.569999999999993]
["Your personal security whilst on board",71,74,74,null,76.789000000000001,77.373000000000005,78.301000000000002,76.156000000000006,78.914000000000001,76.518000000000001,78.650000000000006]
["The cleanliness of the inside",71,73,71,null,72.968000000000004,74.33,75.835999999999999,73.856999999999999,75.962000000000003,71.710999999999999,75.272000000000006]
["The cleanliness of the outside",67,71,66,null,72.55,69.531000000000006,75.238,71.722999999999999,74.739000000000004,68.213999999999999,73.153000000000006]
["The availability of staff",41,42,45,null,47.241,47.537999999999997,48.213999999999999,47.222999999999999,46.271999999999998,44.786000000000001,47.682000000000002]
["How well train company dealt with delays",34,37,35,null,40.369,37.915999999999997,38.448,37.317999999999998,41.726999999999997,40.594999999999999,39.509]
[]
[null,null,null,null,null,null,null,null,null,null,null,"Page 2"]
["Birmingham New Street - % saying satisfied/good"]
[]
[]
[]
[null,"Spring '09 - Wave 20","Autumn '09 - Wave 21","Spring '10 - Wave 22",null,"Autumn '10 - Wave 23","Spring '11 - Wave 24","Autumn '11 - Wave 25","Spring '12 - Wave 26","Autumn '12 - Wave 27","Spring '13 - Wave 28","Autumn '13 - Wave 29"]
[]
["Sample size",327,330,466,null,471,531,507,434,631,532,586]
[]
["Overall satisfaction",86.578999999999994,88.21,85.524000000000001,null,85.554000000000002,80.251000000000005,82.924000000000007,82.668999999999997,80.581000000000003,78.31,80.938999999999993]
[]
["STATION FACILITIES "]
[null,"-","-","-"]
["Overall satisfaction with the station",72.195999999999998,66.361999999999995,67.951999999999998,null,61.698,67.397000000000006,66.938000000000002,64.414000000000001,60.234000000000002,52.146000000000001,64.474999999999994]
["Ticket buying facilities",76.242999999999995,80.152000000000001,77.664000000000001,null,80.311999999999998,76.903000000000006,72.498000000000005,75.465999999999994,68.790999999999997,67.16,73.792000000000002]
["Provision of information about train times/platforms",48.152000000000001,41.566000000000003,38.488999999999997,null,80.563999999999993,81.933000000000007,79.777000000000001,75.738,76.795000000000002,78.373999999999995,71.778999999999996]
["The upkeep/repair of the station buildings/platforms",59.085000000000001,49.86,51.947000000000003,null,48.917999999999999,45.701999999999998,49.128999999999998,39.396000000000001,41.845999999999997,36.651000000000003,52.12]
["Cleanliness",59.582999999999998,48.201000000000001,50.905999999999999,null,56.345999999999997,55.488999999999997,57.722999999999999,47.484000000000002,51.47,42.405000000000001,63.582000000000001]
["The facilities and services",69.156999999999996,59.646000000000001,63.133000000000003,null,52.927999999999997,51.634,54.207000000000001,48.390999999999998,52.668999999999997,45.393999999999998,65.055000000000007]
["The attitudes and helpfulness of the staff",67.808999999999997,67.819000000000003,67.599999999999994,null,66.734999999999999,63.631999999999998,72.552000000000007,60.906999999999996,66.507000000000005,57.786999999999999,67.188999999999993]
["Connections with other forms of public transport",20.338999999999999,18.709,15.427,null,71.713999999999999,76.429000000000002,69.588999999999999,64.155000000000001,68.822999999999993,62.351999999999997,58.652999999999999]
["Facilities for car parking",54.356000000000002,39.287999999999997,40.389000000000003,null,23.975999999999999,26.969000000000001,20.774000000000001,21.094999999999999,22.51,10.185,24.056000000000001]
["Overall environment",59.625,61.817,59.87,null,47.81,49.844000000000001,53.164000000000001,45.375,45.234999999999999,31.838999999999999,51.642000000000003]
["Your personal security whilst using",61.938000000000002,56.112000000000002,59.853999999999999,null,60.539000000000001,66.706000000000003,63.406999999999996,56.619,62.972000000000001,52.741999999999997,63.429000000000002]
["The availability of staff","- ","- ","- ",null,55.667999999999999,59.548000000000002,64.259,51.698,52.923999999999999,50.121000000000002,56.210999999999999]
["The provision of shelter facilities","- ","- ","- ",null,"- ","- ","- ","- ",55.982999999999997,49.661999999999999,60.676000000000002]
["Availability of seating",87.058000000000007,82.31,88.608999999999995,null,"- ","- ","- ","- ",29.206,19.593,38.905999999999999]
["How request to station staff was handled","-","-","-",null,85.795000000000002,85.403000000000006,88.885000000000005,84.108999999999995,90.201999999999998,84.293999999999997,83.947000000000003]
["The choice of shops/eating/drinking facilities available",null,null,null,null,"-","-","-","-","-",50.125,64.802999999999997]
[]
["TRAIN FACILITIES ","- ","- ","- "]
["Overall satisfaction with the train",77.483999999999995,84.141000000000005,84.507000000000005,null,"- ","- ","- ","- ",81.899000000000001,76.403000000000006,80.242999999999995]
["The frequency of the trains on that route",79.073999999999998,83.936000000000007,87.694000000000003,null,77.760999999999996,77.903000000000006,83.771000000000001,80.096999999999994,79.352999999999994,78.917000000000002,79.591999999999999]
["Punctuality/reliability (i.e. the train arriving/departing on time)",87.081999999999994,87.692999999999998,89.905000000000001,null,77.918000000000006,77.802999999999997,76.909000000000006,77.096999999999994,71.805999999999997,67.600999999999999,76.521000000000001]
["The length of time the journey was scheduled to take (speed)",77.233000000000004,71.594999999999999,77.734999999999999,null,83.99,85.097999999999999,88.15,85.558999999999997,83.947000000000003,85.462999999999994,80.244]
["Connections with other train services",54.563000000000002,63.82,62.817,null,72.007999999999996,71.228999999999999,77.763999999999996,72.885999999999996,73.378,73.522999999999996,74.17]
["The value for money for the price of your ticket",78.037000000000006,85.617000000000004,79.263999999999996,null,64.052999999999997,55.432000000000002,54.981000000000002,49.627000000000002,54.13,53.539000000000001,53.747]
["Cleanliness of the train",80.902000000000001,86.983999999999995,82.849000000000004,null,78.102999999999994,74.728999999999999,78.242000000000004,75.811000000000007,79.98,74.341999999999999,75.582999999999998]
["Upkeep and repair of the train",62.015000000000001,66.218999999999994,68.224000000000004,null,79.891000000000005,76.093999999999994,82.052000000000007,76.790999999999997,82.397000000000006,77.228999999999999,77.543999999999997]
["The provision of information during the journey",63.100999999999999,73.384,67.819000000000003,null,70.555999999999997,69.429000000000002,69.924000000000007,71.102000000000004,71.474000000000004,64.304000000000002,71.938999999999993]
["The helpfulness and attitude of staff on train",50.661000000000001,52.771000000000001,45.473999999999997,null,72.212000000000003,70.332999999999998,73,62.320999999999998,72.361000000000004,67.545000000000002,68.623999999999995]
["The space for luggage",47.139000000000003,51.863,44.957999999999998,null,51.604999999999997,54.767000000000003,48.805999999999997,48.206000000000003,48.825000000000003,49.598999999999997,46.337000000000003]
["The toilet facilities",71.956999999999994,78.751000000000005,65.192999999999998,null,50.076999999999998,49.773000000000003,55.116,48.875999999999998,50.390999999999998,42.26,45.841000000000001]
["Sufficient room for all passengers to sit/stand",75.313000000000002,75.728999999999999,71.287000000000006,null,69.709999999999994,69.650999999999996,60.268000000000001,69.099999999999994,65.162999999999997,64.947999999999993,65.522999999999996]
["The comfort of the seating area",77.602999999999994,82.412999999999997,80.975999999999999,null,75.751000000000005,75.165000000000006,71.007000000000005,73.682000000000002,75.408000000000001,76.343000000000004,71.911000000000001]
["The ease of being able to get on and off",70.421000000000006,78.585999999999999,76.831999999999994,null,82.087000000000003,78.754000000000005,78.119,79.397000000000006,78.769000000000005,79.052999999999997,76.978999999999999]
["Your personal security whilst on board",76.658000000000001,82.554000000000002,76.022000000000006,null,75.460999999999999,77.308000000000007,78.007999999999996,73.94,79.850999999999999,71.174999999999997,78.281000000000006]
["The cleanliness of the inside",74.543000000000006,80.653999999999996,75.747,null,78.456999999999994,72.489000000000004,77.704999999999998,76.796000000000006,81.676000000000002,74.037999999999997,76.787999999999997]
["The cleanliness of the outside",45.012,46.165999999999997,51.767000000000003,null,79.608000000000004,72.513999999999996,78.515000000000001,73.927000000000007,77.77,71.313999999999993,77.283000000000001]
["The availability of staff",37.204999999999998,44.040999999999997,38.854999999999997,null,51.826999999999998,54.588000000000001,53.201000000000001,47.792000000000002,50.143000000000001,48.523000000000003,51.198]
["How well train company dealt with delays",null,null,null,null,38.706000000000003,43.585000000000001,40.552999999999997,41.128,39.027999999999999,39.594000000000001,30.686]
[]
[null,null,null,null,null,null,null,null,null,null,null,"Page 3"]
["Edinburgh - % saying satisfied/good"]
[]
[]
[null,"Spring '09 - Wave 20","Autumn '09 - Wave 21","Spring '10 - Wave 22",null,"Autumn '10 - Wave 23","Spring '11 - Wave 24","Autumn '11 - Wave 25","Spring '12 - Wave 26","Autumn '12 - Wave 27","Spring '13 - Wave 28","Autumn '13 - Wave 29"]
[]
["Sample size",380,364,343,null,455,581,438,460,679,612,491]
[]
["Overall satisfaction",89.012,90.745999999999995,92.204999999999998,null,90.661000000000001,88.852000000000004,89.402000000000001,87.227000000000004,92.591999999999999,88.388000000000005,87.835999999999999]
[]
["STATION FACILITIES ","-","-","-"]
["Overall satisfaction with the station",85.572000000000003,86.016999999999996,83.572000000000003,null,89.754999999999995,85.698999999999998,80.382000000000005,69.182000000000002,70.393000000000001,82.298000000000002,85.34]
["Ticket buying facilities",91.585999999999999,92.572999999999993,82.468000000000004,null,83.522999999999996,90.956000000000003,82.528000000000006,79.180999999999997,80.540000000000006,79.774000000000001,79.287999999999997]
["Provision of information about train times/platforms",78.361000000000004,79.004999999999995,75.614999999999995,null,86.411000000000001,89.47,80.869,83.938999999999993,87.316999999999993,87.602999999999994,88.126999999999995]
["The upkeep/repair of the station buildings/platforms",84.597999999999999,82.462999999999994,82.918999999999997,null,78.837999999999994,69.894999999999996,53.197000000000003,40.210999999999999,45.462000000000003,62.802,70.492000000000004]
["Cleanliness",81.936999999999998,75.497,77.475999999999999,null,84.510999999999996,76.942999999999998,72.521000000000001,58.89,59.917000000000002,74.088999999999999,78.968000000000004]
["The facilities and services",81.537000000000006,74.474000000000004,71.134,null,78.472999999999999,78.573999999999998,69.3,70.683000000000007,70.197000000000003,70.034999999999997,76.566999999999993]
["The attitudes and helpfulness of the staff",75.417000000000002,70.659000000000006,75.2,null,76.497,74.48,75.626999999999995,74.843999999999994,78.731999999999999,77.361000000000004,84.554000000000002]
["Connections with other forms of public transport",27.187000000000001,14.959,30.983000000000001,null,80.364999999999995,76.361999999999995,67.085999999999999,65.822999999999993,68.936000000000007,76.418999999999997,78.325999999999993]
["Facilities for car parking",82.923000000000002,82.531000000000006,77.742999999999995,null,33.32,28.204000000000001,19.420999999999999,16.521999999999998,19.983000000000001,19.033999999999999,33.395000000000003]
["Overall environment",79.519000000000005,78.725999999999999,77.814999999999998,null,80.44,75.783000000000001,65.254000000000005,51.119,51.948999999999998,69.165000000000006,74.042000000000002]
["Your personal security whilst using",76.706000000000003,71.072000000000003,67.272000000000006,null,79.432000000000002,80.411000000000001,73.668999999999997,70.960999999999999,75.606999999999999,80.664000000000001,80.284999999999997]
["The availability of staff","- ","- ","- ",null,75.117000000000004,68.126000000000005,70.594999999999999,68.162999999999997,67.712999999999994,71.64,75.673000000000002]
["The provision of shelter facilities","- ","- ","- ",null,"- ","- ","- ","- ",64.915000000000006,73.146000000000001,74.287000000000006]
["Availability of seating",85.852000000000004,86.984999999999999,86.400999999999996,null,"- ","- ","- ","- ",35.011000000000003,45.96,31.416]
["How request to station staff was handled","-","-","-",null,78.908000000000001,90.906999999999996,86.224999999999994,90.528999999999996,89.213999999999999,95.260999999999996,89.334000000000003]
["The choice of shops/eating/drinking facilities available",null,null,null,null,"-","-","-","-","-",61.725999999999999,66.087999999999994]
[]
["TRAIN FACILITIES ","- ","- ","- "]
["Overall satisfaction with the train",79.106999999999999,87.879000000000005,84.406999999999996,null,"- ","- ","- ","- ",89.277000000000001,87.433999999999997,89.102999999999994]
["The frequency of the trains on that route",84.051000000000002,91.731999999999999,89.384,null,82.075000000000003,83.933999999999997,81.113,81.581999999999994,83.866,84.055999999999997,79.421999999999997]
["Punctuality/reliability (i.e. the train arriving/departing on time)",87.081000000000003,92.394999999999996,87.284999999999997,null,90.1,88.486999999999995,88.503,84.674999999999997,90.048000000000002,86.617999999999995,86.866]
["The length of time the journey was scheduled to take (speed)",71.454999999999998,79.206000000000003,71.86,null,88.088999999999999,87.433000000000007,86.703000000000003,88.179000000000002,89.051000000000002,87.731999999999999,83.650999999999996]
["Connections with other train services",57.161999999999999,59.456000000000003,58.911000000000001,null,73.844999999999999,66.659000000000006,68.542000000000002,70.566999999999993,77.238,76.822999999999993,73.378]
["The value for money for the price of your ticket",80.162999999999997,81.320999999999998,81.980999999999995,null,64.067999999999998,51.889000000000003,55.225000000000001,50.048000000000002,60.06,58.875999999999998,59.033999999999999]
["Cleanliness of the train",79.576999999999998,80.87,81.822000000000003,null,82.608000000000004,76.930999999999997,83.921000000000006,81.742999999999995,88.525000000000006,84.965999999999994,83.397000000000006]
["Upkeep and repair of the train",81.072999999999993,78.034999999999997,77.575000000000003,null,83.617000000000004,79.180000000000007,82.638000000000005,81.415999999999997,87.093000000000004,85.650999999999996,84.024000000000001]
["The provision of information during the journey",83.510999999999996,80.114999999999995,79.724999999999994,null,81.072999999999993,80.465000000000003,78.635999999999996,86.218999999999994,81.855000000000004,80.822999999999993,84.381]
["The helpfulness and attitude of staff on train",59.814,59.689,60.146999999999998,null,77.037999999999997,79.090999999999994,76.775000000000006,81.722999999999999,79.966999999999999,82.870999999999995,86.622]
["The space for luggage",49.186,49.436999999999998,50.061999999999998,null,53.006,62.027000000000001,61.28,61.072000000000003,60.658999999999999,61.052,57.783999999999999]
["The toilet facilities",77.59,81.215999999999994,79.302000000000007,null,48.451000000000001,45.002000000000002,48.941000000000003,51.718000000000004,53.975999999999999,55.158000000000001,57.673999999999999]
["Sufficient room for all passengers to sit/stand",77.003,80.278000000000006,80.015000000000001,null,72.728999999999999,76.742999999999995,72.376999999999995,74.712999999999994,75.852000000000004,76.894000000000005,70.784999999999997]
["The comfort of the seating area",87.448999999999998,90.563000000000002,88.412000000000006,null,78.635999999999996,76.385000000000005,77.247,82.153000000000006,80.786000000000001,79.462000000000003,81.343000000000004]
["The ease of being able to get on and off",87.611999999999995,84.793999999999997,85.956999999999994,null,84.575000000000003,87.879000000000005,81.816000000000003,87.350999999999999,84.759,87.013999999999996,84.147000000000006]
["Your personal security whilst on board",81.007000000000005,82.997,83.759,null,88.694000000000003,85.025999999999996,84.248999999999995,86.774000000000001,85.313999999999993,87.760999999999996,85.123999999999995]
["The cleanliness of the inside",75.933999999999997,80.046999999999997,70.52,null,81.141000000000005,78.331999999999994,82.483000000000004,80.799000000000007,85.954999999999998,84.938999999999993,83.283000000000001]
["The cleanliness of the outside",69.358999999999995,72.013999999999996,72.421999999999997,null,81.355999999999995,68.784000000000006,80.474000000000004,76.031999999999996,81.503,79.945999999999998,82.566999999999993]
["The availability of staff",54.970999999999997,36.183,44.243000000000002,null,69.727000000000004,73.164000000000001,64.882000000000005,73.417000000000002,68.933999999999997,72.198999999999998,74.552999999999997]
["How well train company dealt with delays",null,null,null,null,42.587000000000003,44.761000000000003,44.923999999999999,33.866999999999997,45.509,58.411999999999999,53.281999999999996]
[]
[null,null,null,null,null,null,null,null,null,null,null,"Page 4"]
["Gatwick Airport - % saying satisfied/good"]
[]
[]
[null,"Spring '09 - Wave 20","Autumn '09 - Wave 21","Spring '10 - Wave 22",null,"Autumn '10 - Wave 23","Spring '11 - Wave 24","Autumn '11 - Wave 25","Spring '12 - Wave 26","Autumn '12 - Wave 27","Spring '13 - Wave 28","Autumn '13 - Wave 29"]
[]
["Sample size",411,348,412,null,384,377,346,0,0,0,0]
[]
["Overall satisfaction",76.364000000000004,79.323999999999998,85.879000000000005,null,84.415000000000006,84.665999999999997,85.498000000000005,"- ","- ","- ","- "]
[]
["STATION FACILITIES ","-","-","-"]
["Overall satisfaction with the station",70.814999999999998,67.665000000000006,83.152000000000001,null,79.751000000000005,71.209999999999994,77.137,"- ","- ","- ","- "]
["Ticket buying facilities",79.567999999999998,79.650999999999996,81.691000000000003,null,72.367000000000004,70.016000000000005,78.433999999999997,"- ","- ","- ","- "]
["Provision of information about train times/platforms",58.411999999999999,64.787000000000006,60.741,null,81.486999999999995,75.896000000000001,77.176000000000002,"- ","- ","- ","- "]
["The upkeep/repair of the station buildings/platforms",64.460999999999999,70.507000000000005,66.305000000000007,null,67.248000000000005,55.844000000000001,59.420999999999999,"- ","- ","- ","- "]
["Cleanliness",50.927,56.273000000000003,58.841999999999999,null,72.522000000000006,66.721000000000004,64.947000000000003,"- ","- ","- ","- "]
["The facilities and services",70.123000000000005,65.518000000000001,68.322000000000003,null,56.652999999999999,57.862000000000002,53.384,"- ","- ","- ","- "]
["The attitudes and helpfulness of the staff",71.759,64.777000000000001,70.108000000000004,null,73.796999999999997,69.513999999999996,65.489000000000004,"- ","- ","- ","- "]
["Connections with other forms of public transport",61.253999999999998,70.813999999999993,61.003999999999998,null,71.203000000000003,71.938000000000002,74.366,"- ","- ","- ","- "]
["Facilities for car parking",58.930999999999997,71.528999999999996,64.962000000000003,null,61.62,48.209000000000003,67.018000000000001,"- ","- ","- ","- "]
["Overall environment",71.147000000000006,76.555000000000007,73.31,null,70.135999999999996,64.915999999999997,68.16,"- ","- ","- ","- "]
["Your personal security whilst using",51.234999999999999,56.591000000000001,57.566000000000003,null,77.956999999999994,72.781000000000006,78.902000000000001,"- ","- ","- ","- "]
["The availability of staff","- ","- ","- ",null,57.857999999999997,57.798999999999999,57.363,"- ","- ","- ","- "]
["The provision of shelter facilities","- ","- ","- ",null,"- ","- ","- ","- ","- ","- ","- "]
["Availability of seating",87.411000000000001,89.870999999999995,84.094999999999999,null,"- ","- ","- ","- ","- ","- ","- "]
["How request to station staff was handled","- ","- ","- ",null,87.667000000000002,79.783000000000001,79.947999999999993,"- ","- ","- ","- "]
["The choice of shops/eating/drinking facilities available",null,null,null,null,"- ","- ","- ","- ","- ","- ","- "]
[]
["TRAIN FACILITIES ","- ","- ","- "]
["Overall satisfaction with the train",78.233000000000004,88.588999999999999,81.489000000000004,null,"- ","- ","- ","- ","- ","- ","- "]
["The frequency of the trains on that route",76.081000000000003,82.346000000000004,77.97,null,83.789000000000001,81.341999999999999,87.025999999999996,"- ","- ","- ","- "]
["Punctuality/reliability (i.e. the train arriving/departing on time)",84.441000000000003,88.293999999999997,85.706000000000003,null,85.242999999999995,80.867999999999995,85.92,"- ","- ","- ","- "]
["The length of time the journey was scheduled to take (speed)",69.393000000000001,74.049000000000007,68.417000000000002,null,85.527000000000001,83.075000000000003,91.900999999999996,"- ","- ","- ","- "]
["Connections with other train services",36.993000000000002,41.6,42.845999999999997,null,77.042000000000002,82.313000000000002,81.581000000000003,"- ","- ","- ","- "]
["The value for money for the price of your ticket",73.066999999999993,78.186000000000007,72.057000000000002,null,47.5,38.951999999999998,48,"- ","- ","- ","- "]
["Cleanliness of the train",71.671000000000006,77.259,71.882999999999996,null,74.837000000000003,72.266000000000005,74.893000000000001,"- ","- ","- ","- "]
["Upkeep and repair of the train",62.41,67.831000000000003,70.792000000000002,null,73.793999999999997,74.831999999999994,73.305000000000007,"- ","- ","- ","- "]
["The provision of information during the journey",63.67,69.099000000000004,66.528999999999996,null,72.87,69.126999999999995,69.167000000000002,"- ","- ","- ","- "]
["The helpfulness and attitude of staff on train",53.930999999999997,49.954000000000001,51.655000000000001,null,69.039000000000001,62.939,67.781000000000006,"- ","- ","- ","- "]
["The space for luggage",48.460999999999999,52.2,40.758000000000003,null,48.51,49.893000000000001,48.811999999999998,"- ","- ","- ","- "]
["The toilet facilities",73.253,77.751999999999995,77.819000000000003,null,44.968000000000004,45.459000000000003,45.033000000000001,"- ","- ","- ","- "]
["Sufficient room for all passengers to sit/stand",73.376000000000005,80.307000000000002,76.688000000000002,null,70.983000000000004,69.710999999999999,71.149000000000001,"- ","- ","- ","- "]
["The comfort of the seating area",71.135000000000005,76.741,81.018000000000001,null,73.022000000000006,73.623000000000005,73.141999999999996,"- ","- ","- ","- "]
["The ease of being able to get on and off",79.260000000000005,82.102000000000004,76.355999999999995,null,83.838999999999999,77.989000000000004,75.334000000000003,"- ","- ","- ","- "]
["Your personal security whilst on board",73.430999999999997,80.504999999999995,70.563999999999993,null,78.197000000000003,78.043000000000006,85.384,"- ","- ","- ","- "]
["The cleanliness of the inside",72.278000000000006,77.944999999999993,74.138999999999996,null,76.623999999999995,70.745000000000005,75.040999999999997,"- ","- ","- ","- "]
["The cleanliness of the outside",51.606999999999999,50.747999999999998,50.558999999999997,null,75.751999999999995,70.497,75.210999999999999,"- ","- ","- ","- "]
["The availability of staff",27.63,47.692999999999998,28.04,null,53.911000000000001,44.241999999999997,54.95,"- ","- ","- ","- "]
["How well train company dealt with delays",null,null,null,null,38.384999999999998,30.96,31.596,"- ","- ","- ","- "]
[]
[null,null,null,null,null,null,null,null,null,null,null,"Page 5"]
["Glasgow Central - % saying satisfied/good"]
[]
[]
[null,"Spring '09 - Wave 20","Autumn '09 - Wave 21","Spring '10 - Wave 22",null,"Autumn '10 - Wave 23","Spring '11 - Wave 24","Autumn '11 - Wave 25","Spring '12 - Wave 26","Autumn '12 - Wave 27","Spring '13 - Wave 28","Autumn '13 - Wave 29"]
[]
["Sample size",139,140,176,null,243,435,409,433,395,450,339]
[]
["Overall satisfaction",89.748000000000005,84.12,91.06,null,92.765000000000001,87.394999999999996,90.260999999999996,89.105999999999995,91.488,90.769000000000005,92.323999999999998]
[]
["STATION FACILITIES ","-","-","-"]
["Overall satisfaction with the station",76.236000000000004,80.747,90.179000000000002,null,90.367000000000004,87.424000000000007,92.025000000000006,91.06,89.224999999999994,91.034999999999997,88.954999999999998]
["Ticket buying facilities",85.188000000000002,88.399000000000001,85.641000000000005,null,79.551000000000002,75.543999999999997,87.513999999999996,81.091999999999999,86.313999999999993,86.703000000000003,78.081000000000003]
["Provision of information about train times/platforms",84.001999999999995,89.850999999999999,88.436999999999998,null,90.213999999999999,90.811999999999998,90.718999999999994,91.44,94.221999999999994,93.206000000000003,88.271000000000001]
["The upkeep/repair of the station buildings/platforms",86.34,88.656000000000006,86.067999999999998,null,91.230999999999995,87.867000000000004,86.704999999999998,87.394000000000005,90.658000000000001,90.828999999999994,86.474999999999994]
["Cleanliness",85.019000000000005,79.546999999999997,84.813999999999993,null,92.86,85.625,86.88,88.373999999999995,88.236000000000004,89.700999999999993,85.85]
["The facilities and services",74.947000000000003,78.867000000000004,71.405000000000001,null,87.010999999999996,85.120999999999995,83.555000000000007,83.298000000000002,85.48,81.739000000000004,78.962999999999994]
["The attitudes and helpfulness of the staff",74.076999999999998,78.069999999999993,83.344999999999999,null,69.528000000000006,73.503,76.789000000000001,73.784000000000006,75.076999999999998,75.986000000000004,76.994]
["Connections with other forms of public transport",39.049999999999997,20.042999999999999,36.222999999999999,null,81.55,84.314999999999998,80.784999999999997,79.944000000000003,83.46,80.453000000000003,72.393000000000001]
["Facilities for car parking",86.35,82.72,83.769000000000005,null,17.524999999999999,40.421999999999997,33.909999999999997,18.521000000000001,19.353000000000002,36.384999999999998,36.725000000000001]
["Overall environment",83.468999999999994,82.99,78.075000000000003,null,89.991,83.462999999999994,84.677999999999997,87.762,85.168000000000006,86.89,85.855999999999995]
["Your personal security whilst using",70.647000000000006,66.158000000000001,73.399000000000001,null,75.460999999999999,75.340999999999994,77.507000000000005,80.231999999999999,79.013000000000005,81.677999999999997,81.161000000000001]
["The availability of staff","- ","- ","- ",null,65.38,66.429000000000002,67.614000000000004,72.319999999999993,69.379000000000005,76.852999999999994,73.558000000000007]
["The provision of shelter facilities","- ","- ","- ",null,"- ","- ","- ","- ",86.174999999999997,86.906000000000006,87.153999999999996]
["Availability of seating",84.876999999999995,87.462000000000003,70.421000000000006,null,"- ","- ","- ","- ",72.144999999999996,78.671000000000006,74.174999999999997]
["How request to station staff was handled","- ","- ","- ",null,71.867000000000004,85.762,81.370999999999995,84.135000000000005,83.811999999999998,78.424999999999997,90.07]
["The choice of shops/eating/drinking facilities available",null,null,null,null,null,"- ","- ","- ","- ",80.209999999999994,84.299000000000007]
[]
["TRAIN FACILITIES ","- ","- ","- "]
["Overall satisfaction with the train",87.034999999999997,76.349999999999994,76.308999999999997,null,"- ","- ","- ","- ",86.786000000000001,87.427000000000007,86.108999999999995]
["The frequency of the trains on that route",90.12,85.94,89.078999999999994,null,79.424999999999997,75.951999999999998,73.234999999999999,77.977000000000004,76.965000000000003,79.918000000000006,75.588999999999999]
["Punctuality/reliability (i.e. the train arriving/departing on time)",89.433000000000007,89.704999999999998,86.891000000000005,null,91.326999999999998,88.010999999999996,90.09,89.540999999999997,90.763000000000005,90.179000000000002,87.197000000000003]
["The length of time the journey was scheduled to take (speed)",83.299000000000007,57.255000000000003,73.174000000000007,null,91.801000000000002,89.497,85.575000000000003,88.272999999999996,93.497,91.355999999999995,89.409000000000006]
["Connections with other train services",65.353999999999999,63.264000000000003,67.543000000000006,null,67.634,81.819999999999993,74.260999999999996,70.727999999999994,74.977000000000004,72.090999999999994,68.397999999999996]
["The value for money for the price of your ticket",68.331999999999994,77.516000000000005,67.655000000000001,null,56.100999999999999,61.463000000000001,61.232999999999997,53.223999999999997,51.664000000000001,57.732999999999997,58.378]
["Cleanliness of the train",71.724000000000004,72.805999999999997,60.959000000000003,null,70.549000000000007,71.798000000000002,76.864000000000004,83.575999999999993,82.171999999999997,80.421999999999997,78.078000000000003]
["Upkeep and repair of the train",75.600999999999999,73.049000000000007,77.548000000000002,null,69.956999999999994,67.641999999999996,76.552000000000007,81.233999999999995,79.626999999999995,82.176000000000002,77.091999999999999]
["The provision of information during the journey",76.028999999999996,78.908000000000001,74.424000000000007,null,73.799000000000007,73.117999999999995,80.319000000000003,81.287000000000006,78.984999999999999,81.376000000000005,77.771000000000001]
["The helpfulness and attitude of staff on train",67.962999999999994,66.483000000000004,70.879000000000005,null,83.471000000000004,79.730999999999995,79.691000000000003,82.337000000000003,81.951999999999998,83.046000000000006,82.552000000000007]
["The space for luggage",42.665999999999997,35.051000000000002,52.088999999999999,null,64.552000000000007,64.088999999999999,68.393000000000001,72.009,70.334999999999994,72.308999999999997,72.394000000000005]
["The toilet facilities",82.29,74.311999999999998,81.216999999999999,null,44.219000000000001,56.543999999999997,54.031999999999996,50.183999999999997,49.73,57.243000000000002,51.597999999999999]
["Sufficient room for all passengers to sit/stand",77.881,72.542000000000002,63.308999999999997,null,76.923000000000002,75.581000000000003,78.861000000000004,79.994,76.603999999999999,83.114000000000004,76.89]
["The comfort of the seating area",85.885999999999996,85.742000000000004,87.171000000000006,null,73.757999999999996,75.078000000000003,77.322000000000003,81.236000000000004,80.346000000000004,81.448999999999998,80.426000000000002]
["The ease of being able to get on and off",86.168000000000006,81.236000000000004,81.581999999999994,null,87.397000000000006,87.015000000000001,89.852000000000004,86.718999999999994,88.926000000000002,88.941999999999993,88.421000000000006]
["Your personal security whilst on board",72.956000000000003,75.174000000000007,73.545000000000002,null,78.930999999999997,80.349000000000004,85.724999999999994,85.795000000000002,87.262,86.793000000000006,87.29]
["The cleanliness of the inside",70.373000000000005,69.22,63.902999999999999,null,70.111999999999995,73.319999999999993,78.727000000000004,84.372,82.558999999999997,84.05,80.778999999999996]
["The cleanliness of the outside",59.081000000000003,60.311999999999998,68.417000000000002,null,63.256,70.024000000000001,72.16,78.12,79.349999999999994,79.89,82.174000000000007]
["The availability of staff",40.350999999999999,32.975999999999999,23.710999999999999,null,67.900999999999996,70.284999999999997,66.433999999999997,68.346000000000004,68.462999999999994,71.016000000000005,70.622]
["How well train company dealt with delays",null,null,null,null,52.012999999999998,29.821999999999999,47.308,42.295000000000002,34.360999999999997,49.822000000000003,41.756]
[]
[null,null,null,null,null,null,null,null,null,null,null,"Page 6"]
["Leeds - % saying satisfied/good"]
[]
[]
[null,"Spring '09 - Wave 20","Autumn '09 - Wave 21","Spring '10 - Wave 22",null,"Autumn '10 - Wave 23","Spring '11 - Wave 24","Autumn '11 - Wave 25","Spring '12 - Wave 26","Autumn '12 - Wave 27","Spring '13 - Wave 28","Autumn '13 - Wave 29"]
[]
["Sample size",452,404,764,null,462,421,383,354,507,546,471]
[]
["Overall satisfaction",86.257999999999996,82.805000000000007,85.668999999999997,null,81.477000000000004,87.100999999999999,86.031000000000006,84.245000000000005,83.117999999999995,84.438999999999993,81.86]
[]
["STATION FACILITIES ","-","-","-"]
["Overall satisfaction with the station",77.980999999999995,73.789000000000001,76.066999999999993,null,86.307000000000002,92.176000000000002,85.484999999999999,83.799000000000007,84.287999999999997,84.075000000000003,83.58]
["Ticket buying facilities",90.837000000000003,88.867999999999995,92.567999999999998,null,79.819999999999993,83.400999999999996,81.263999999999996,82.358000000000004,82.706000000000003,80.447000000000003,74.944999999999993]
["Provision of information about train times/platforms",79.545000000000002,80.397999999999996,82.44,null,89.825999999999993,92.453000000000003,90.156999999999996,89.84,92.385000000000005,94.593999999999994,91.271000000000001]
["The upkeep/repair of the station buildings/platforms",81.878,81.028000000000006,78.373000000000005,null,83.173000000000002,84.177000000000007,78.828000000000003,78.507000000000005,80.760999999999996,81.007000000000005,77.635999999999996]
["Cleanliness",71.933000000000007,69.043999999999997,70.772000000000006,null,78.724000000000004,82.427999999999997,76.353999999999999,79.611000000000004,78.688000000000002,83.397000000000006,76.516000000000005]
["The facilities and services",72.313999999999993,61.954999999999998,72.236999999999995,null,68.016000000000005,73.450999999999993,67.206999999999994,66.436999999999998,71.445999999999998,72.653999999999996,71.75]
["The attitudes and helpfulness of the staff",75.768000000000001,74.751999999999995,72.254999999999995,null,73.674999999999997,74.003,72.024000000000001,69.623000000000005,72.716999999999999,68.769000000000005,72.841999999999999]
["Connections with other forms of public transport",40.329000000000001,45.206000000000003,36.959000000000003,null,81.296999999999997,75.539000000000001,80.516000000000005,73.027000000000001,76.703999999999994,77.281999999999996,69.975999999999999]
["Facilities for car parking",81.489999999999995,77.003,79.146000000000001,null,49.646999999999998,50.112000000000002,51.805999999999997,43.404000000000003,43.185000000000002,36.01,35.384]
["Overall environment",69.700999999999993,67.507000000000005,73.046999999999997,null,80.855999999999995,81.254999999999995,80.143000000000001,77.837999999999994,73.997,76.66,73.418999999999997]
["Your personal security whilst using",72.143000000000001,60.558,64.150000000000006,null,81.513000000000005,81.400999999999996,73.930999999999997,74.335999999999999,79.516999999999996,77.608000000000004,74.481999999999999]
["The availability of staff","- ","- ","- ",null,69.778999999999996,65,64.488,65.575999999999993,65.114999999999995,66.009,62.904000000000003]
["The provision of shelter facilities","- ","- ","- ",null,"- ","- ","- ","- ",71.834000000000003,67.900000000000006,70.113]
["Availability of seating",89.944000000000003,75.546000000000006,86.108000000000004,null,"- ","- ","- ","- ",45.058999999999997,39.384999999999998,39.531999999999996]
["How request to station staff was handled","- ","- ","- ",null,90.322999999999993,83.653999999999996,84.546999999999997,85.727999999999994,83.665999999999997,87.325999999999993,91.712000000000003]
["The choice of shops/eating/drinking facilities available",null,null,null,null,"- ","- ","- ","- ","-",68.867999999999995,71.691999999999993]
[]
["TRAIN FACILITIES ","- ","- ","- "]
["Overall satisfaction with the train",79.491,78.168999999999997,81.323999999999998,null,"- ","- ","- ","- ",80.432000000000002,81.378,75.677000000000007]
["The frequency of the trains on that route",83.13,75.251999999999995,87.441000000000003,null,78.671000000000006,84.138999999999996,85.844999999999999,84.400999999999996,78.688999999999993,83.343999999999994,83.215999999999994]
["Punctuality/reliability (i.e. the train arriving/departing on time)",88.751000000000005,84.256,89.509,null,76.686999999999998,84.582999999999998,86.242000000000004,82.388999999999996,78.722999999999999,81.765000000000001,77.507000000000005]
["The length of time the journey was scheduled to take (speed)",75.040000000000006,72.191999999999993,69.463999999999999,null,83.909000000000006,90.481999999999999,89.513999999999996,86.754999999999995,85.543999999999997,88.89,87.317999999999998]
["Connections with other train services",58.774000000000001,56.012999999999998,61.738999999999997,null,71.290999999999997,82.721000000000004,82.799000000000007,76.73,70.337000000000003,78.462000000000003,78.287999999999997]
["The value for money for the price of your ticket",71.043999999999997,66.885000000000005,63.701000000000001,null,59.334000000000003,57.384999999999998,63.722999999999999,52.48,54.86,50.079000000000001,50.444000000000003]
["Cleanliness of the train",73.183000000000007,66.94,62.472999999999999,null,69.399000000000001,77.221999999999994,71.602000000000004,72.697000000000003,75.918000000000006,74.531000000000006,73.019000000000005]
["Upkeep and repair of the train",66.572999999999993,71.884,68.271000000000001,null,70.656999999999996,77.555999999999997,72.564999999999998,72.588999999999999,70.804000000000002,74.941000000000003,70.605999999999995]
["The provision of information during the journey",72.350999999999999,77.034000000000006,71.183999999999997,null,67.813000000000002,73.62,72.620999999999995,74.204999999999998,75.59,75.451999999999998,73.534999999999997]
["The helpfulness and attitude of staff on train",59.558,55.646000000000001,52.899000000000001,null,79.052000000000007,78.614000000000004,77.97,76.046999999999997,76.361000000000004,75.817999999999998,73.043999999999997]
["The space for luggage",47.463000000000001,46.76,37.673999999999999,null,56.658000000000001,60.86,54.078000000000003,62.798999999999999,62.212000000000003,57.744999999999997,52.887]
["The toilet facilities",73.036000000000001,65.731999999999999,70.409000000000006,null,47.94,47.738,47.369,46.77,44.609000000000002,40.765000000000001,44.307000000000002]
["Sufficient room for all passengers to sit/stand",74.834999999999994,66.766000000000005,66.846999999999994,null,67.009,69.183000000000007,64.197999999999993,68.908000000000001,68.591999999999999,63.170999999999999,62.787999999999997]
["The comfort of the seating area",81.896000000000001,78.245999999999995,83.515000000000001,null,72.956000000000003,74.084000000000003,74.956000000000003,76.152000000000001,72.691000000000003,72.207999999999998,69.418000000000006]
["The ease of being able to get on and off",76.400000000000006,72.602999999999994,80.037000000000006,null,78.745999999999995,77.564999999999998,80.162999999999997,79.34,82.35,84.486999999999995,75.832999999999998]
["Your personal security whilst on board",72.637,66.84,64.765000000000001,null,82.504000000000005,80.921000000000006,83.605999999999995,85.25,84.67,82.097999999999999,78.331000000000003]
["The cleanliness of the inside",66.397999999999996,68.427999999999997,54.648000000000003,null,71.481999999999999,71.545000000000002,71.997,75.016999999999996,75.843000000000004,75.677999999999997,73.540999999999997]
["The cleanliness of the outside",57.043999999999997,63.21,58.017000000000003,null,67.992000000000004,67.176000000000002,71.126999999999995,72.753,76.125,64.572000000000003,70.105999999999995]
["The availability of staff",42.186,35.408999999999999,39.814999999999998,null,59.316000000000003,63.347999999999999,59.966000000000001,66.055999999999997,61.459000000000003,61.423999999999999,57.305]
["How well train company dealt with delays",null,null,null,null,45.17,24.359000000000002,41.283999999999999,49.213999999999999,25.466999999999999,40.051000000000002,30.706]
[]
[null,null,null,null,null,null,null,null,null,null,null,"Page 7"]
["Liverpool Lime Street - % saying satisfied/good"]
[]
[]
[null,"Spring '09 - Wave 20","Autumn '09 - Wave 21","Spring '10 - Wave 22",null,"Autumn '10 - Wave 23","Spring '11 - Wave 24","Autumn '11 - Wave 25","Spring '12 - Wave 26","Autumn '12 - Wave 27","Spring '13 - Wave 28","Autumn '13 - Wave 29"]
[]
["Sample size",158,162,269,null,317,368,323,418,464,435,380]
[]
["Overall satisfaction",88.418999999999997,85.149000000000001,94.959000000000003,null,89.85,87.091999999999999,90.573999999999998,85.718000000000004,89.691999999999993,87.796999999999997,83.069000000000003]
[]
["STATION FACILITIES ","-","-","-"]
["Overall satisfaction with the station",69.284999999999997,81.798000000000002,87.924000000000007,null,90.552000000000007,92.382999999999996,91.320999999999998,91.644000000000005,88.236999999999995,89.055000000000007,88.745999999999995]
["Ticket buying facilities",90.114000000000004,84.882000000000005,91.953999999999994,null,81.058000000000007,83.475999999999999,85.856999999999999,82.847999999999999,82.334000000000003,84.57,85.477000000000004]
["Provision of information about train times/platforms",71.018000000000001,81.305999999999997,81.751999999999995,null,88.244,89.204999999999998,93.191000000000003,89.51,89.659000000000006,90.102000000000004,90.585999999999999]
["The upkeep/repair of the station buildings/platforms",73.62,81.566999999999993,84.813999999999993,null,88.385000000000005,83.614999999999995,89.72,84.301000000000002,81.480999999999995,83.798000000000002,84.147000000000006]
["Cleanliness",62.893000000000001,74.903999999999996,74.704999999999998,null,88.912999999999997,82.463999999999999,86.42,82.858999999999995,81.525000000000006,86.218999999999994,83.881]
["The facilities and services",67.293000000000006,67.23,72.495000000000005,null,76.424999999999997,75.619,73.501999999999995,75.084999999999994,77.132000000000005,76.245000000000005,75.632999999999996]
["The attitudes and helpfulness of the staff",74.908000000000001,88.424000000000007,83.231999999999999,null,74.12,64.959000000000003,83.081999999999994,73.775000000000006,75.149000000000001,70.477000000000004,77.006]
["Connections with other forms of public transport",24.835000000000001,40.853000000000002,38.956000000000003,null,86.334999999999994,83.688000000000002,86.686000000000007,86.213999999999999,86.861000000000004,82.968000000000004,80.603999999999999]
["Facilities for car parking",74.153000000000006,85.197000000000003,83.872,null,43.902999999999999,42.503,47.518000000000001,47.652000000000001,53.72,46.216999999999999,42.790999999999997]
["Overall environment",73.67,74.201999999999998,78.515000000000001,null,87.662000000000006,81.03,84.81,85.400999999999996,84.727999999999994,80.691999999999993,82.602000000000004]
["Your personal security whilst using",61.332999999999998,66.320999999999998,68.441000000000003,null,78.715000000000003,76.81,76.081000000000003,82.665999999999997,78.016000000000005,80.608999999999995,84.064999999999998]
["The availability of staff","- ","- ","- ",null,71.438999999999993,63.387,71.843999999999994,70.727999999999994,68.515000000000001,68.843000000000004,70.549000000000007]
["The provision of shelter facilities","- ","- ","- ",null,"- ","- ","- ","- ",86.838999999999999,75.524000000000001,81.77]
["Availability of seating",97.89,76.674000000000007,78.802999999999997,null,"- ","- ","- ","- ",66.382999999999996,64.832999999999998,67.463999999999999]
["How request to station staff was handled","- ","- ","- ",null,87.078999999999994,83.26,79.254000000000005,92.994,81.911000000000001,79.245000000000005,83.578000000000003]
["The choice of shops/eating/drinking facilities available",null,null,null,null,"- ","- ","- ","- ","-",72.497,77.677999999999997]
[]
["TRAIN FACILITIES ","- ","- ","- "]
["Overall satisfaction with the train",81.284999999999997,86.293999999999997,88.796000000000006,null,"- ","- ","- ","- ",83.117999999999995,80.201999999999998,79.132000000000005]
["The frequency of the trains on that route",92.808999999999997,91.528000000000006,90.638999999999996,null,84.715000000000003,86.248000000000005,87.632000000000005,83.403000000000006,85.215999999999994,84.582999999999998,86.960999999999999]
["Punctuality/reliability (i.e. the train arriving/departing on time)",84.325999999999993,83.43,91.168999999999997,null,90.484999999999999,83.340999999999994,88.188999999999993,86.74,89.667000000000002,86.801000000000002,84.203999999999994]
["The length of time the journey was scheduled to take (speed)",72.992000000000004,83.731999999999999,82.613,null,90.528000000000006,89.364999999999995,87.28,87.358000000000004,88.649000000000001,88.679000000000002,87.09]
["Connections with other train services",61.317,65.394000000000005,65.679000000000002,null,80.632000000000005,79.893000000000001,85.167000000000002,85.248000000000005,79.799000000000007,77.39,81.614999999999995]
["The value for money for the price of your ticket",74.893000000000001,74.641999999999996,79.200999999999993,null,62.176000000000002,64.167000000000002,65.641000000000005,55.393000000000001,63.962000000000003,65.980999999999995,68.191999999999993]
["Cleanliness of the train",75.203000000000003,73.408000000000001,84.221000000000004,null,79.307000000000002,71.605999999999995,72.975999999999999,70.058000000000007,76.921999999999997,72.168000000000006,66.218999999999994]
["Upkeep and repair of the train",74.263999999999996,71.501999999999995,81.084999999999994,null,76.179000000000002,70.557000000000002,72.846999999999994,68.891000000000005,76.019000000000005,68.072000000000003,69.069999999999993]
["The provision of information during the journey",70.802999999999997,69.751000000000005,70.783000000000001,null,73.524000000000001,71.302000000000007,72.007999999999996,70.956000000000003,72.272999999999996,73.724999999999994,68.33]
["The helpfulness and attitude of staff on train",45.935000000000002,47.652999999999999,54.527000000000001,null,66.811000000000007,65.117000000000004,70.756,76.352000000000004,76.105000000000004,66.245000000000005,70.381]
["The space for luggage",40.805,56.063000000000002,45.834000000000003,null,53.978999999999999,52.326000000000001,51.497999999999998,57.823999999999998,57.484999999999999,62.040999999999997,48.767000000000003]
["The toilet facilities",74.260999999999996,62.228999999999999,83.99,null,53.093000000000004,51.085000000000001,44.835999999999999,46.83,48.418999999999997,44.075000000000003,44.591000000000001]
["Sufficient room for all passengers to sit/stand",67.635999999999996,69.930000000000007,81.320999999999998,null,74.11,70.275999999999996,72.739000000000004,67.801000000000002,72.41,73.102999999999994,66.581999999999994]
["The comfort of the seating area",80.62,83.876000000000005,92.057000000000002,null,75.766000000000005,71.436999999999998,74.644000000000005,68.16,76.878,70.581000000000003,70.486000000000004]
["The ease of being able to get on and off",74.581000000000003,76.289000000000001,83.683000000000007,null,88.230999999999995,82.308999999999997,84.447000000000003,79.364000000000004,86.042000000000002,81.623000000000005,85.197000000000003]
["Your personal security whilst on board",72.313999999999993,71.084999999999994,82.296000000000006,null,80.415999999999997,75.733000000000004,81.02,77.373000000000005,79.281999999999996,77.486000000000004,75.972999999999999]
["The cleanliness of the inside",52.046999999999997,73.400999999999996,71.078000000000003,null,77.564999999999998,71.867000000000004,75.037000000000006,70.844999999999999,78.762,73.581000000000003,70.988]
["The cleanliness of the outside",48.548000000000002,58.064,54.942,null,72.043999999999997,61.341999999999999,74.042000000000002,62.664000000000001,71.457999999999998,64.491,65.253]
["The availability of staff",14.446999999999999,9.1929999999999996,43.537999999999997,null,60.442999999999998,50.975999999999999,58.628999999999998,62.335000000000001,56.1,51.832000000000001,54.871000000000002]
["How well train company dealt with delays",null,null,null,null,34.408999999999999,36.741,44.183999999999997,51.415999999999997,42.445,38.701000000000001,26.837]
[]
[null,null,null,null,null,null,null,null,null,null,null,"Page 8"]
["London Bridge - % saying satisfied/good"]
[]
[]
[null,"Spring '09 - Wave 20","Autumn '09 - Wave 21","Spring '10 - Wave 22",null,"Autumn '10 - Wave 23","Spring '11 - Wave 24","Autumn '11 - Wave 25","Spring '12 - Wave 26","Autumn '12 - Wave 27","Spring '13 - Wave 28","Autumn '13 - Wave 29"]
[]
["Sample size",377,361,341,null,263,380,296,378,441,417,376]
[]
["Overall satisfaction",77.796000000000006,78.608999999999995,77.486999999999995,null,81.239000000000004,82.7,82.414000000000001,72.531999999999996,79.53,77.430000000000007,76.191000000000003]
[]
["STATION FACILITIES ","-","-","-"]
["Overall satisfaction with the station",42.704000000000001,42.762,48.026000000000003,null,66.105000000000004,61.774999999999999,72.524000000000001,64.837999999999994,66.001999999999995,62.018000000000001,66.766000000000005]
["Ticket buying facilities",66.754000000000005,69.858000000000004,69.462999999999994,null,52.920999999999999,62.915999999999997,52.573999999999998,47.868000000000002,50.396000000000001,64.391000000000005,52.884999999999998]
["Provision of information about train times/platforms",49.701000000000001,48.57,46.951000000000001,null,74.777000000000001,69.298000000000002,83.986999999999995,72.096000000000004,73.102999999999994,76.271000000000001,73.611000000000004]
["The upkeep/repair of the station buildings/platforms",54.404000000000003,59.963999999999999,57.737000000000002,null,45.906999999999996,42.764000000000003,44.118000000000002,48.509,47.850999999999999,44.66,45.820999999999998]
["Cleanliness",49.945999999999998,43.968000000000004,43.981000000000002,null,56.56,53.817,58.121000000000002,52.869,56.304000000000002,54.22,59.915999999999997]
["The facilities and services",55.802,60.116999999999997,61.896999999999998,null,45.856000000000002,33.981999999999999,37.94,34.152999999999999,41.341000000000001,41.901000000000003,45.121000000000002]
["The attitudes and helpfulness of the staff",86.204999999999998,86.700999999999993,88.796000000000006,null,62.613,60.759,62.37,55.735999999999997,64.936999999999998,61.524000000000001,63.265000000000001]
["Connections with other forms of public transport",11.894,4.3920000000000003,21.035,null,89.599000000000004,89.32,83.653999999999996,77.283000000000001,85.248999999999995,73.918999999999997,81.25]
["Facilities for car parking",55.253,55.29,48.511000000000003,null,12.177,13.66,7.7389999999999999,6.8029999999999999,12.439,11.686999999999999,22.766999999999999]
["Overall environment",61.134999999999998,59.399000000000001,60.128999999999998,null,51.777000000000001,43.704000000000001,52.131,46.997,51.941000000000003,47.63,51.676000000000002]
["Your personal security whilst using",56.823,56.222999999999999,55.326000000000001,null,57.747999999999998,57.781999999999996,60.405999999999999,59.738999999999997,67.965000000000003,65.622,67.275999999999996]
["The availability of staff","- ","- ","- ",null,57.484999999999999,48.941000000000003,51.18,47.067999999999998,54.881,55.302,59.62]
["The provision of shelter facilities","- ","- ","- ",null,"- ","- ","- ","- ",57.441000000000003,43.573,56.326000000000001]
["Availability of seating",77.674999999999997,70.22,81.941999999999993,null,"- ","- ","- ","- ",22.998000000000001,22.922000000000001,23.422999999999998]
["How request to station staff was handled","- ","- ","- ",null,93.111999999999995,84.055999999999997,69.603999999999999,71.679000000000002,82.59,79.094999999999999,85.885000000000005]
["The choice of shops/eating/drinking facilities available",null,null,null,null,"- ","- ","- ","- ","-",37.408000000000001,35.319000000000003]
[]
["TRAIN FACILITIES ","- ","- ","- "]
["Overall satisfaction with the train",65.778000000000006,60.920999999999999,64.460999999999999,null,"- ","- ","- ","- ",77.968000000000004,71.686000000000007,75.977999999999994]
["The frequency of the trains on that route",79.192999999999998,78.69,82.081999999999994,null,72.418999999999997,73.001999999999995,76.974999999999994,66.438000000000002,68.135000000000005,68.349999999999994,70.025999999999996]
["Punctuality/reliability (i.e. the train arriving/departing on time)",79.835999999999999,81.531999999999996,79.683999999999997,null,83.341999999999999,78.966999999999999,84.906999999999996,72.210999999999999,76.981999999999999,77.480999999999995,75.159000000000006]
["The length of time the journey was scheduled to take (speed)",64.007999999999996,74.751000000000005,67.739000000000004,null,86.381,85.253,85.114000000000004,81.483999999999995,85.317999999999998,82.128,82.159000000000006]
["Connections with other train services",28.135000000000002,33.113999999999997,37.694000000000003,null,76.661000000000001,74.543999999999997,70.596999999999994,63.749000000000002,72.331000000000003,71.028999999999996,73.774000000000001]
["The value for money for the price of your ticket",71.825000000000003,70.894999999999996,60.765999999999998,null,40.164999999999999,36.591000000000001,35.612000000000002,31.323,32.694000000000003,31.72,35.511000000000003]
["Cleanliness of the train",69.536000000000001,67.954999999999998,61.841000000000001,null,69.004000000000005,68.950999999999993,73.608999999999995,67.64,69.161000000000001,68.956000000000003,69.843000000000004]
["Upkeep and repair of the train",65.231999999999999,65.424000000000007,64.64,null,75.567999999999998,68.804000000000002,74.626999999999995,64.564999999999998,70.180000000000007,66.332999999999998,71.667000000000002]
["The provision of information during the journey",28.498000000000001,36.789000000000001,41.008000000000003,null,65.287999999999997,66.358999999999995,62.286999999999999,63.177999999999997,69.186999999999998,58.835000000000001,69.566000000000003]
["The helpfulness and attitude of staff on train",41.366,42.731999999999999,46.55,null,47.533000000000001,44.204000000000001,44.624000000000002,37.246000000000002,46.881,51.026000000000003,54.570999999999998]
["The space for luggage",18.221,22.895,21.49,null,46.143000000000001,43.106999999999999,55.829000000000001,41.344999999999999,48.252000000000002,41.762,41.451000000000001]
["The toilet facilities",55.606999999999999,56.17,57.350999999999999,null,33.215000000000003,29.422999999999998,28.584,22.294,28.725999999999999,30.826000000000001,32.256]
["Sufficient room for all passengers to sit/stand",62.25,65.510999999999996,61.433999999999997,null,59.664999999999999,64.772999999999996,66.891999999999996,55.713000000000001,59.576000000000001,56.484999999999999,57.344999999999999]
["The comfort of the seating area",71.741,75.307000000000002,78.849000000000004,null,70.382000000000005,69.954999999999998,68.891000000000005,64.906000000000006,67.59,64.075999999999993,67.225999999999999]
["The ease of being able to get on and off",63.106999999999999,67.055999999999997,63.473999999999997,null,76.793000000000006,78.441000000000003,83.551000000000002,72.962999999999994,79.661000000000001,74.293999999999997,78.263999999999996]
["Your personal security whilst on board",69.504000000000005,72.97,61.984999999999999,null,69.286000000000001,65.688999999999993,68.635999999999996,65.628,74.605000000000004,72.471000000000004,72.522999999999996]
["The cleanliness of the inside",68.757999999999996,67.849000000000004,61.491999999999997,null,71.275999999999996,70.356999999999999,70.926000000000002,66.39,71.388999999999996,66.475999999999999,70.613]
["The cleanliness of the outside",11.933999999999999,21.837,20.97,null,72.070999999999998,62.305999999999997,69.697999999999993,65.141999999999996,72.09,59.329000000000001,67.328000000000003]
["The availability of staff",22.071000000000002,19.898,29.08,null,27.228000000000002,26.077000000000002,25.93,18.84,25.626999999999999,21.846,25.443000000000001]
["How well train company dealt with delays",null,null,null,null,32.125999999999998,34.533999999999999,30.469000000000001,24.855,32.831000000000003,27.747,38.287999999999997]
[]
[null,null,null,null,null,null,null,null,null,null,null,"Page 9"]
["London Cannon Street - % saying satisfied/good"]
[]
[]
[null,"Spring '09 - Wave 20","Autumn '09 - Wave 21","Spring '10 - Wave 22",null,"Autumn '10 - Wave 23","Spring '11 - Wave 24","Autumn '11 - Wave 25","Spring '12 - Wave 26","Autumn '12 - Wave 27","Spring '13 - Wave 28","Autumn '13 - Wave 29"]
[]
["Sample size",120,158,105,null,252,314,270,472,456,352,361]
[]
["Overall satisfaction",69.605999999999995,72.805999999999997,68.278999999999996,null,76.626000000000005,78.561999999999998,79.596999999999994,73.185000000000002,82.474000000000004,63.92,81.040999999999997]
[]
["STATION FACILITIES ","-","-","-"]
["Overall satisfaction with the station",34.826999999999998,35.009,46.040999999999997,null,65.055999999999997,72.031999999999996,81.701999999999998,77.346000000000004,90.462999999999994,81.516000000000005,86.760999999999996]
["Ticket buying facilities",48.295999999999999,42.066000000000003,62.734999999999999,null,55.692,69.143000000000001,83.697999999999993,82.293999999999997,83.77,79.686000000000007,85.022000000000006]
["Provision of information about train times/platforms",34.590000000000003,24.356999999999999,39.475000000000001,null,65.995000000000005,72.584999999999994,82.644000000000005,80.912000000000006,87.361000000000004,75.090999999999994,85.882000000000005]
["The upkeep/repair of the station buildings/platforms",56.018000000000001,50.326999999999998,62.607999999999997,null,43.256,54.534999999999997,77.150000000000006,76.593999999999994,92.451999999999998,88.364000000000004,90.739000000000004]
["Cleanliness",17.849,23.760999999999999,18.584,null,68.055000000000007,71.072000000000003,86.643000000000001,86.313000000000002,94.427000000000007,90.43,93.841999999999999]
["The facilities and services",56.933,49.363999999999997,58.49,null,23.119,29.689,31.387,32.203000000000003,66.853999999999999,64.349999999999994,74.703999999999994]
["The attitudes and helpfulness of the staff",77.063000000000002,65.08,71.385000000000005,null,62.991,65.858999999999995,71.088999999999999,59.912999999999997,68.316000000000003,65.087000000000003,64.372]
["Connections with other forms of public transport",4.7720000000000002,5.3,11.28,null,73.878,71.798000000000002,73.897999999999996,69.626999999999995,80.701999999999998,73.962999999999994,83.543000000000006]
["Facilities for car parking",27.818000000000001,27.731000000000002,28.641999999999999,null,3.1589999999999998,1.6160000000000001,5.7389999999999999,2.9510000000000001,7.5369999999999999,5.8170000000000002,9.5660000000000007]
["Overall environment",52.052,50.009,60.534999999999997,null,43.161999999999999,49.161000000000001,73.046000000000006,71.447999999999993,85.891000000000005,79.015000000000001,83.096999999999994]
["Your personal security whilst using",57.063000000000002,45.402000000000001,58.792000000000002,null,61.572000000000003,67.317999999999998,71.12,67.411000000000001,73.796999999999997,74.094999999999999,73.605000000000004]
["The availability of staff","- ","- ","- ",null,63.103000000000002,68.411000000000001,72.078000000000003,65.08,72.594999999999999,67.912999999999997,69.539000000000001]
["The provision of shelter facilities","- ","- ","- ",null,"- ","- ","- ","- ",86.146000000000001,74.709000000000003,80.459000000000003]
["Availability of seating",53.771999999999998,74.513999999999996,76.822000000000003,null,"- ","- ","- ","- ",25.353999999999999,22.484000000000002,29.527999999999999]
["How request to station staff was handled","- ","- ","- ",null,71.593000000000004,87.387,86.221999999999994,91.903999999999996,77.787999999999997,51.677,74.42]
["The choice of shops/eating/drinking facilities available",null,null,null,null,"- ","- ","- ","- ","-",37.145000000000003,36.918999999999997]
[]
["TRAIN FACILITIES ","- ","- ","- "]
["Overall satisfaction with the train",65.405000000000001,58.484000000000002,71.31,null,"- ","- ","- ","- ",74.884,65.102000000000004,78.19]
["The frequency of the trains on that route",78.849999999999994,77.620999999999995,66.043999999999997,null,69.695999999999998,68.822000000000003,76.436000000000007,61.451999999999998,74.286000000000001,69.88,73.225999999999999]
["Punctuality/reliability (i.e. the train arriving/departing on time)",72.847999999999999,73.671999999999997,74.025000000000006,null,63.311999999999998,70.162000000000006,76.747,67.641999999999996,79.119,65.462999999999994,80.194000000000003]
["The length of time the journey was scheduled to take (speed)",59.136000000000003,61.098999999999997,71.650000000000006,null,76.724000000000004,73.623999999999995,81.063999999999993,68.611999999999995,81.709999999999994,73.828999999999994,82.004999999999995]
["Connections with other train services",27.6,18.524000000000001,33.271999999999998,null,66.938000000000002,63.350999999999999,65.2,69.099999999999994,75.534999999999997,60.505000000000003,66.594999999999999]
["The value for money for the price of your ticket",65.988,59.756999999999998,61.862000000000002,null,34.692,20.236000000000001,26.806000000000001,18.140999999999998,26.757000000000001,20.067,29.959]
["Cleanliness of the train",66.552999999999997,61.011000000000003,64.866,null,63.765000000000001,64.742000000000004,62.981999999999999,60.225999999999999,61.057000000000002,53.075000000000003,67.852999999999994]
["Upkeep and repair of the train",55.518999999999998,50.929000000000002,54.158000000000001,null,68.366,63.506999999999998,68.631,61.761000000000003,59.957000000000001,51.552,67.992999999999995]
["The provision of information during the journey",32.003999999999998,42.140999999999998,42.43,null,63.59,58.411000000000001,67.775999999999996,62.058,61.963999999999999,52.561,62.994]
["The helpfulness and attitude of staff on train",40.198,38.326000000000001,53.334000000000003,null,37.780999999999999,33.625,49.195999999999998,35.618000000000002,28.998000000000001,25.425000000000001,29.902999999999999]
["The space for luggage",11.151999999999999,8.1679999999999993,20.466999999999999,null,46.753,44.462000000000003,47.633000000000003,36.612000000000002,36.247,36.338000000000001,41.408000000000001]
["The toilet facilities",43.198999999999998,49.256,53.244999999999997,null,23.835000000000001,14.403,20.381,15.968999999999999,14.349,14.579000000000001,20.584]
["Sufficient room for all passengers to sit/stand",51.015999999999998,45.640999999999998,56.973999999999997,null,60.956000000000003,55.530999999999999,60.825000000000003,45.137999999999998,43.716000000000001,38.984000000000002,49.95]
["The comfort of the seating area",77.477999999999994,76.185000000000002,74.397000000000006,null,67.376999999999995,57.536999999999999,66.736999999999995,50.722000000000001,53.262999999999998,47.673000000000002,62.872]
["The ease of being able to get on and off",51.09,55.838999999999999,60.122,null,83.007000000000005,78.381,81.424999999999997,73.933999999999997,74.001999999999995,69.867999999999995,77.225999999999999]
["Your personal security whilst on board",64.305999999999997,58.137999999999998,60.225000000000001,null,62.362000000000002,62.83,68.507999999999996,60.472999999999999,63.16,63.704000000000001,67.013999999999996]
["The cleanliness of the inside",58.156999999999996,60.795999999999999,60.036000000000001,null,64.647999999999996,64.515000000000001,64.63,62.433,60.128,55.085000000000001,69.367999999999995]
["The cleanliness of the outside",10.741,15.816000000000001,12.909000000000001,null,67.748999999999995,67.924000000000007,71.78,62.716999999999999,64.456000000000003,56.012,72.596999999999994]
["The availability of staff",8.0540000000000003,33.332999999999998,17.373000000000001,null,19.114999999999998,16.812999999999999,21.797000000000001,18.14,13.007999999999999,14.272,15.388]
["How well train company dealt with delays",null,null,null,null,33.395000000000003,15.952999999999999,33.985999999999997,20.75,28.126999999999999,14.241,25.591000000000001]
[]
[null,null,null,null,null,null,null,null,null,null,null,"Page 10"]
["London Charing Cross - % saying satisfied/good"]
[]
[]
[null,"Spring '09 - Wave 20","Autumn '09 - Wave 21","Spring '10 - Wave 22",null,"Autumn '10 - Wave 23","Spring '11 - Wave 24","Autumn '11 - Wave 25","Spring '12 - Wave 26","Autumn '12 - Wave 27","Spring '13 - Wave 28","Autumn '13 - Wave 29"]
[]
["Sample size",264,270,225,null,418,423,263,371,389,401,333]
[]
["Overall satisfaction",72.539000000000001,82.635999999999996,79.366,null,79.813999999999993,83.846000000000004,83.799000000000007,77.796999999999997,84.417000000000002,80.894999999999996,80.632000000000005]
[]
["STATION FACILITIES ","-","-","-"]
["Overall satisfaction with the station",63.225000000000001,69.045000000000002,76.034000000000006,null,84.194000000000003,82.412000000000006,87.444999999999993,84.7,83.491,84.138999999999996,85.043000000000006]
["Ticket buying facilities",79.075999999999993,88.542000000000002,92.218000000000004,null,66.076999999999998,79.852000000000004,75.284000000000006,72.436999999999998,73.819000000000003,72.781000000000006,78.341999999999999]
["Provision of information about train times/platforms",69.081000000000003,75.093999999999994,76.896000000000001,null,85.262,85.471999999999994,89.251000000000005,86.03,88.644999999999996,88.518000000000001,86.08]
["The upkeep/repair of the station buildings/platforms",69.363,76.213999999999999,80.161000000000001,null,74.158000000000001,76.268000000000001,77.849999999999994,72.486999999999995,74.703000000000003,75.649000000000001,72.471000000000004]
["Cleanliness",53.847999999999999,65.069000000000003,64.099999999999994,null,77.739999999999995,78.872,83.257000000000005,76.808000000000007,77.676000000000002,79.817999999999998,77.724999999999994]
["The facilities and services",61.337000000000003,55.978000000000002,57.893000000000001,null,65.081000000000003,68.97,63.432000000000002,66.106999999999999,62.122999999999998,63.722999999999999,65.638999999999996]
["The attitudes and helpfulness of the staff",81.191000000000003,90.405000000000001,91.378,null,62.37,63.198999999999998,70.197000000000003,61.941000000000003,62.53,65.534999999999997,65.872]
["Connections with other forms of public transport",2.141,4.5910000000000002,2.617,null,89.647000000000006,88.998999999999995,90.391999999999996,89.855000000000004,87.28,89.290999999999997,87.542000000000002]
["Facilities for car parking",65.905000000000001,72.465999999999994,79.468999999999994,null,14.143000000000001,15.066000000000001,18.829000000000001,8.3849999999999998,4.3209999999999997,17.199000000000002,2.98]
["Overall environment",56.412999999999997,61.406999999999996,70.668999999999997,null,76.037000000000006,74.912999999999997,79.938999999999993,71.040000000000006,72.117999999999995,74.242999999999995,75.861999999999995]
["Your personal security whilst using",55.594999999999999,57.241999999999997,60.13,null,69.668999999999997,68.924000000000007,70.094999999999999,68.290999999999997,64.805999999999997,68.953000000000003,71.468000000000004]
["The availability of staff","- ","- ","- ",null,55.796999999999997,68.872,66.525999999999996,57.88,61.357999999999997,66.727999999999994,58.023000000000003]
["The provision of shelter facilities","- ","- ","- ",null,"- ","- ","- ","- ",70.528000000000006,71.492999999999995,73.287000000000006]
["Availability of seating",73.676000000000002,66.126999999999995,83.38,null,"- ","- ","- ","- ",26.94,25.823,18.099]
["How request to station staff was handled","- ","- ","- ",null,77.373999999999995,84.956000000000003,88.173000000000002,60.484000000000002,83.203999999999994,80.677000000000007,81.266000000000005]
["The choice of shops/eating/drinking facilities available",null,null,null,null,"- ","- ","- ","- ","-",57.936,49.037999999999997]
[]
["TRAIN FACILITIES ","- ","- ","- "]
["Overall satisfaction with the train",63.040999999999997,71.844999999999999,77.125,null,"- ","- ","- ","- ",76.22,76.495000000000005,78.180999999999997]
["The frequency of the trains on that route",72.694999999999993,85.093000000000004,80.635999999999996,null,70.513999999999996,76.926000000000002,75.991,72.311000000000007,76.481999999999999,73.090999999999994,71.447999999999993]
["Punctuality/reliability (i.e. the train arriving/departing on time)",65.528999999999996,74.995000000000005,73.423000000000002,null,78.632999999999996,81.813999999999993,80.849999999999994,75.460999999999999,85.796999999999997,78.204999999999998,77.253]
["The length of time the journey was scheduled to take (speed)",50.895000000000003,56.098999999999997,63.603000000000002,null,81.238,80.581000000000003,79.293000000000006,78.997,80.587000000000003,77.134,72.25]
["Connections with other train services",26.893999999999998,33.804000000000002,39.258000000000003,null,71.153999999999996,75.825000000000003,78.587999999999994,76.271000000000001,77.584000000000003,68.942999999999998,66.444000000000003]
["The value for money for the price of your ticket",62.302999999999997,66.397000000000006,63.662999999999997,null,43.962000000000003,34.398000000000003,40.975999999999999,28.428000000000001,36.262,28.468,39.088000000000001]
["Cleanliness of the train",65.84,61.369,61.034999999999997,null,67.370999999999995,69.77,69.584000000000003,64.331000000000003,67.966999999999999,67.691000000000003,66.055999999999997]
["Upkeep and repair of the train",64.106999999999999,69.944000000000003,70.930000000000007,null,71.492999999999995,64.040000000000006,74.36,68.808000000000007,70.313999999999993,69.314999999999998,73.668999999999997]
["The provision of information during the journey",51.655000000000001,42.930999999999997,56.731999999999999,null,62.183,63.896999999999998,70.269000000000005,69.415999999999997,67.968999999999994,72.513999999999996,61.765999999999998]
["The helpfulness and attitude of staff on train",33.462000000000003,37.651000000000003,42.712000000000003,null,47.002000000000002,49.061999999999998,62.493000000000002,43.725999999999999,44.966999999999999,52.125999999999998,48.177]
["The space for luggage",20.692,22.126000000000001,17.341000000000001,null,47.113,38.457999999999998,46.795000000000002,47.055,40.664999999999999,42.252000000000002,35.856000000000002]
["The toilet facilities",44.164999999999999,48.023000000000003,50.847999999999999,null,20.405999999999999,27.170999999999999,30.747,19.129000000000001,18.023,20.149999999999999,17.276]
["Sufficient room for all passengers to sit/stand",54.523000000000003,55.771000000000001,60.555,null,65.078000000000003,63.389000000000003,65.846999999999994,55.753,59.462000000000003,58.98,57.091000000000001]
["The comfort of the seating area",73.308999999999997,75.331000000000003,82.043000000000006,null,69.150999999999996,59.643999999999998,65.272999999999996,65.67,63.62,62.389000000000003,67.319000000000003]
["The ease of being able to get on and off",60.061999999999998,62.045999999999999,69.644999999999996,null,82.155000000000001,82.045000000000002,80.906999999999996,75.248999999999995,80.802000000000007,77.23,79.709999999999994]
["Your personal security whilst on board",66.287000000000006,64.75,66.201999999999998,null,68.185000000000002,66.722999999999999,73.792000000000002,68.414000000000001,71.094999999999999,67.942999999999998,73.953999999999994]
["The cleanliness of the inside",61.930999999999997,65.210999999999999,58.664000000000001,null,66.614000000000004,70.673000000000002,70.614999999999995,66.662999999999997,69.516000000000005,67.700999999999993,69.066000000000003]
["The cleanliness of the outside",28.625,24.951000000000001,28.859000000000002,null,66.509,67.694999999999993,73.254999999999995,66.697999999999993,68.608999999999995,70.444999999999993,65.771000000000001]
["The availability of staff",31.794,23.100999999999999,43.274999999999999,null,29.012,26.312999999999999,31.204000000000001,24.077999999999999,22.030999999999999,28.006,20.468]
["How well train company dealt with delays",null,null,null,null,34.064999999999998,27.434999999999999,33.555,41.871000000000002,46.889000000000003,35.097000000000001,38.037999999999997]
[]
[null,null,null,null,null,null,null,null,null,null,null,"Page 11"]
["London Euston - % saying satisfied/good"]
[]
[]
[null,"Spring '09 - Wave 20","Autumn '09 - Wave 21","Spring '10 - Wave 22",null,"Autumn '10 - Wave 23","Spring '11 - Wave 24","Autumn '11 - Wave 25","Spring '12 - Wave 26","Autumn '12 - Wave 27","Spring '13 - Wave 28","Autumn '13 - Wave 29"]
[]
["Sample size",815,722,810,null,688,846,726,681,893,830,687]
[]
["Overall satisfaction",79.909000000000006,89.956000000000003,86.953999999999994,null,92.600999999999999,86.373999999999995,84.891999999999996,89.659000000000006,89.635999999999996,88.46,88.070999999999998]
[]
["STATION FACILITIES ","-","-","-"]
["Overall satisfaction with the station",60.567,68.926000000000002,70.709999999999994,null,83.356999999999999,81.795000000000002,82.531999999999996,82.534999999999997,80.540000000000006,83.307000000000002,78.819999999999993]
["Ticket buying facilities",82.721000000000004,83.341999999999999,85.311999999999998,null,70.831999999999994,72.448999999999998,76.802000000000007,79.567999999999998,79.966999999999999,75.884,69.233000000000004]
["Provision of information about train times/platforms",64.738,67.513000000000005,68.950999999999993,null,86.260999999999996,85.819000000000003,85.373999999999995,88.135999999999996,89.811999999999998,88.233000000000004,87.606999999999999]
["The upkeep/repair of the station buildings/platforms",71.682000000000002,71.373999999999995,76.997,null,70.927000000000007,71.73,72.424999999999997,70.117000000000004,74.94,72.475999999999999,71.64]
["Cleanliness",69.036000000000001,69.305999999999997,70.301000000000002,null,76.372,73.504000000000005,73.253,74.709000000000003,78.97,75.132000000000005,72.596999999999994]
["The facilities and services",54.244999999999997,59.91,57.814,null,69.400999999999996,68.953999999999994,70.207999999999998,70.102000000000004,71.417000000000002,71.567999999999998,66.337999999999994]
["The attitudes and helpfulness of the staff",89.69,89.27,88.677999999999997,null,66.509,62.180999999999997,66.013999999999996,66.644000000000005,67.787999999999997,68.147000000000006,66.792000000000002]
["Connections with other forms of public transport",28.626000000000001,37.26,29.629000000000001,null,90.081000000000003,89.325999999999993,88.414000000000001,90.837000000000003,91.966999999999999,92.899000000000001,87.513999999999996]
["Facilities for car parking",68.003,70.954999999999998,72.48,null,34.241999999999997,30.931999999999999,29.87,37.06,38.503,39.151000000000003,25.922999999999998]
["Overall environment",69.132000000000005,69.599999999999994,69.293999999999997,null,75.745000000000005,70.688999999999993,71.120999999999995,69.421000000000006,71.936999999999998,69.591999999999999,65.585999999999999]
["Your personal security whilst using",49.524000000000001,55.029000000000003,49.231000000000002,null,71.826999999999998,66.731999999999999,72.510000000000005,71.64,73.709999999999994,73.596000000000004,67.525999999999996]
["The availability of staff","- ","- ","- ",null,52.569000000000003,52.531999999999996,53.984999999999999,55.133000000000003,56.018000000000001,57.930999999999997,52.939]
["The provision of shelter facilities","- ","- ","- ",null,"- ","- ","- ","- ",73.805999999999997,67.257999999999996,58.619]
["Availability of seating",69.007000000000005,78.540000000000006,81.561000000000007,null,"- ","- ","- ","- ",21.881,22.675999999999998,15.693]
["How request to station staff was handled","- ","- ","- ",null,77.763000000000005,80.927000000000007,80.028000000000006,77.296000000000006,85.95,83.626000000000005,86.126000000000005]
["The choice of shops/eating/drinking facilities available",null,null,null,null,"- ","- ","- ","- ","-",73.078999999999994,69.034999999999997]
[]
["TRAIN FACILITIES ","- ","- ","- "]
["Overall satisfaction with the train",73.379000000000005,80.414000000000001,80.385000000000005,null,"- ","- ","- ","- ",88.227999999999994,88.908000000000001,86.727000000000004]
["The frequency of the trains on that route",75.31,86.337000000000003,85.82,null,89.421999999999997,81.475999999999999,85.296000000000006,87.183000000000007,86.509,85.183000000000007,85.350999999999999]
["Punctuality/reliability (i.e. the train arriving/departing on time)",82.474999999999994,88.132000000000005,89.05,null,93.585999999999999,84.801000000000002,84.248000000000005,88.528999999999996,90.454999999999998,86.501000000000005,88.727999999999994]
["The length of time the journey was scheduled to take (speed)",71.015000000000001,76.388999999999996,75.688999999999993,null,92.539000000000001,91.283000000000001,88.747,93.188000000000002,91.153000000000006,89.622,88.552999999999997]
["Connections with other train services",48.234000000000002,48.338000000000001,49.857999999999997,null,85.513999999999996,77.971000000000004,79.903000000000006,81.664000000000001,81.918999999999997,79.47,74.855999999999995]
["The value for money for the price of your ticket",77.394999999999996,84.415999999999997,81.599000000000004,null,56.875999999999998,45.076000000000001,42.627000000000002,47.765000000000001,49.539000000000001,49.435000000000002,44.222999999999999]
["Cleanliness of the train",75.418000000000006,83.218999999999994,84.376000000000005,null,87.744,88.885999999999996,84.082999999999998,85.286000000000001,86.251999999999995,86.73,83.356999999999999]
["Upkeep and repair of the train",66.849999999999994,74.777000000000001,76.891000000000005,null,88.192999999999998,89.284999999999997,83.122,86.584999999999994,88.843000000000004,86.935000000000002,84.128]
["The provision of information during the journey",70.921000000000006,68.114999999999995,67.570999999999998,null,80.225999999999999,76.576999999999998,76.108999999999995,76.561000000000007,83.795000000000002,83.787999999999997,77.804000000000002]
["The helpfulness and attitude of staff on train",50.603999999999999,50.972999999999999,51.140999999999998,null,74.971000000000004,71.638999999999996,70.539000000000001,77.676000000000002,78.605999999999995,80.087999999999994,68.816000000000003]
["The space for luggage",52.947000000000003,59.725999999999999,51.872999999999998,null,53.695999999999998,52.780999999999999,53.295000000000002,59.405000000000001,58.6,62.183999999999997,50.884999999999998]
["The toilet facilities",67.328000000000003,70.489000000000004,65.566999999999993,null,56.44,46.313000000000002,45.55,50.104999999999997,53.5,58.829000000000001,50.014000000000003]
["Sufficient room for all passengers to sit/stand",70.733000000000004,75.441000000000003,70.959000000000003,null,74.343999999999994,75.385000000000005,73.866,75.495000000000005,76.376999999999995,77.262,69.486000000000004]
["The comfort of the seating area",82.715999999999994,84.314999999999998,84.210999999999999,null,75.965000000000003,75.376000000000005,72.947999999999993,77.501000000000005,79.414000000000001,79.046000000000006,73.739999999999995]
["The ease of being able to get on and off",79.804000000000002,79.022000000000006,80.37,null,89.712999999999994,86.251000000000005,86,90.081000000000003,85.950999999999993,89.325000000000003,85.349000000000004]
["Your personal security whilst on board",77.941000000000003,84.781000000000006,83.007000000000005,null,86.317999999999998,84.183999999999997,84.114000000000004,83.594999999999999,85.141000000000005,86.572000000000003,83.150999999999996]
["The cleanliness of the inside",71.88,83.813999999999993,78.941999999999993,null,85.91,87.731999999999999,84.665000000000006,84.768000000000001,86.739000000000004,87.152000000000001,81.679000000000002]
["The cleanliness of the outside",47.734000000000002,50.220999999999997,49.325000000000003,null,87.433000000000007,84.284000000000006,81.328999999999994,82.828999999999994,85.103999999999999,83.896000000000001,80.819999999999993]
["The availability of staff",50.442,55.314,36.558,null,59.195999999999998,54.728000000000002,56.243000000000002,59.825000000000003,61.789000000000001,62.112000000000002,52.198]
["How well train company dealt with delays",null,null,null,null,53.097000000000001,49.805,47.819000000000003,66.75,57.46,59.198,46.701999999999998]
[]
[null,null,null,null,null,null,null,null,null,null,null,"Page 12"]
["London Fenchurch Street - % saying satisfied/good"]
[]
[]
[null,"Spring '09 - Wave 20","Autumn '09 - Wave 21","Spring '10 - Wave 22",null,"Autumn '10 - Wave 23","Spring '11 - Wave 24","Autumn '11 - Wave 25","Spring '12 - Wave 26","Autumn '12 - Wave 27","Spring '13 - Wave 28","Autumn '13 - Wave 29"]
[]
["Sample size",351,371,344,null,306,379,352,428,461,539,511]
[]
["Overall satisfaction",92.103999999999999,89.709000000000003,93.841999999999999,null,90.016000000000005,95.394000000000005,90.433999999999997,90.926000000000002,95.009,93.275000000000006,92.995999999999995]
[]
["STATION FACILITIES ","-","-","-"]
["Overall satisfaction with the station",82.992000000000004,75.668999999999997,79.722999999999999,null,85.637,89.435000000000002,90.546000000000006,89.653000000000006,93.786000000000001,89.722999999999999,89.78]
["Ticket buying facilities",89.698999999999998,87.370999999999995,90.423000000000002,null,78.546000000000006,80.349000000000004,77.872,77.896000000000001,81.775000000000006,79.805000000000007,79.489999999999995]
["Provision of information about train times/platforms",87.575999999999993,79.822000000000003,82.238,null,86.263999999999996,88.418999999999997,90.296000000000006,90.04,92.501999999999995,91.852000000000004,91.873000000000005]
["The upkeep/repair of the station buildings/platforms",88.929000000000002,84.421000000000006,83.531000000000006,null,83.606999999999999,83.873000000000005,82.759,82.033000000000001,86.968999999999994,85.183000000000007,83.272000000000006]
["Cleanliness",63.637999999999998,66.021000000000001,65.409000000000006,null,85.09,89.682000000000002,85.367999999999995,84.65,89.066000000000003,87.281000000000006,85.748000000000005]
["The facilities and services",72.796000000000006,72.19,74.472999999999999,null,62.054000000000002,71.385999999999996,66.551000000000002,67.89,69.965000000000003,69.759,70.275999999999996]
["The attitudes and helpfulness of the staff",68.781999999999996,70.426000000000002,66.575000000000003,null,76.545000000000002,74.241,80.578000000000003,72.218999999999994,79.028000000000006,78.847999999999999,80.034999999999997]
["Connections with other forms of public transport",11.34,8.4580000000000002,14.878,null,59.262999999999998,64.831000000000003,67.531000000000006,69.043999999999997,74.638999999999996,70.472999999999999,70.418999999999997]
["Facilities for car parking",82.519000000000005,79.209999999999994,77.578000000000003,null,11.242000000000001,17.635999999999999,9.0289999999999999,6.7240000000000002,8.0370000000000008,15.635999999999999,16.550999999999998]
["Overall environment",69.733000000000004,66.655000000000001,69.132000000000005,null,78.462999999999994,83.194000000000003,79.563999999999993,81.028999999999996,83.864999999999995,83.778000000000006,82.066000000000003]
["Your personal security whilst using",71.647999999999996,73.927999999999997,74.102000000000004,null,72.418000000000006,74.634,73.62,73.483000000000004,79.394000000000005,80.353999999999999,77.378]
["The availability of staff","- ","- ","- ",null,74.924000000000007,78.075000000000003,78.507999999999996,75.86,78.463999999999999,78.299000000000007,79.540999999999997]
["The provision of shelter facilities","- ","- ","- ",null,"- ","- ","- ","- ",83.427000000000007,84.715999999999994,77.656000000000006]
["Availability of seating",88.313999999999993,82.227000000000004,90.539000000000001,null,"- ","- ","- ","- ",58.274000000000001,51.412999999999997,56.822000000000003]
["How request to station staff was handled","- ","- ","- ",null,79.203000000000003,83.903999999999996,87.456999999999994,83.558000000000007,96.254999999999995,93.040999999999997,86]
["The choice of shops/eating/drinking facilities available",null,null,null,null,"- ","- ","- ","- ","-",54.905999999999999,54.311999999999998]
[]
["TRAIN FACILITIES ","- ","- ","- "]
["Overall satisfaction with the train",83.090999999999994,84.039000000000001,83.403000000000006,null,"- ","- ","- ","- ",93.725999999999999,91.078999999999994,92.941999999999993]
["The frequency of the trains on that route",92.174000000000007,94.337000000000003,95.537999999999997,null,85.965000000000003,86.620999999999995,85.694999999999993,85.236999999999995,87.564999999999998,86.896000000000001,84.95]
["Punctuality/reliability (i.e. the train arriving/departing on time)",89.899000000000001,86.350999999999999,89.108000000000004,null,96.15,95.295000000000002,93.596999999999994,94.206000000000003,97.984999999999999,93.603999999999999,96.319000000000003]
["The length of time the journey was scheduled to take (speed)",68.257999999999996,72.412000000000006,75.356999999999999,null,89.741,91.697000000000003,89.02,89.552999999999997,92.138999999999996,91.016999999999996,91.25]
["Connections with other train services",43.878,39.152999999999999,44.329000000000001,null,75.869,65.680999999999997,74.617000000000004,73.661000000000001,79.981999999999999,76.436000000000007,76.855999999999995]
["The value for money for the price of your ticket",90.016000000000005,90.914000000000001,94.192999999999998,null,46.515000000000001,45.378999999999998,39.183,38.960999999999999,44.356999999999999,40.79,42.024000000000001]
["Cleanliness of the train",90.405000000000001,88.331999999999994,93.028000000000006,null,93.415999999999997,92.53,92.834000000000003,90.070999999999998,93.046000000000006,89.054000000000002,89.97]
["Upkeep and repair of the train",73.921999999999997,70.171000000000006,79.733000000000004,null,93.600999999999999,92.183000000000007,91.88,89.191999999999993,90.92,90.784000000000006,91.65]
["The provision of information during the journey",30.280999999999999,34.225999999999999,34.677,null,79.317999999999998,80.778999999999996,81.747,75.840999999999994,81.695999999999998,82.418000000000006,78.072999999999993]
["The helpfulness and attitude of staff on train",46.356000000000002,42.576000000000001,51.643000000000001,null,37.070999999999998,39.247,39.482999999999997,30.004999999999999,42.32,39.162999999999997,41.457000000000001]
["The space for luggage",47.110999999999997,47.875,46.091999999999999,null,48.884,51.009,48.93,46.832999999999998,49.512999999999998,46.564999999999998,45.744]
["The toilet facilities",66.918000000000006,63.615000000000002,67.340999999999994,null,47.07,59.85,52.54,59.44,50.747,54.420999999999999,54.055999999999997]
["Sufficient room for all passengers to sit/stand",79.343000000000004,79.153000000000006,80.963999999999999,null,68.147999999999996,66.995999999999995,72.527000000000001,55.645000000000003,64.067999999999998,59.625999999999998,62.926000000000002]
["The comfort of the seating area",90.01,84.061000000000007,88.304000000000002,null,81.114000000000004,80.412999999999997,81.194999999999993,76.742000000000004,82.27,78.784999999999997,81.537000000000006]
["The ease of being able to get on and off",69.611000000000004,68.444999999999993,69.92,null,84.281999999999996,90.338999999999999,87.41,85.085999999999999,87.935000000000002,86.977000000000004,87.168999999999997]
["Your personal security whilst on board",92.114000000000004,87.727999999999994,91.685000000000002,null,78.694999999999993,75.930000000000007,77.406000000000006,75.822999999999993,77.828999999999994,75.691000000000003,77.867000000000004]
["The cleanliness of the inside",89.463999999999999,85.492000000000004,86.820999999999998,null,93.555999999999997,92.941000000000003,89.905000000000001,89.763999999999996,90.98,88.302000000000007,91.03]
["The cleanliness of the outside",18.504000000000001,17.853999999999999,20.423999999999999,null,89.245000000000005,86.887,89.647999999999996,88.37,87.402000000000001,87.182000000000002,89.150999999999996]
["The availability of staff",52.128999999999998,45.286999999999999,50.978000000000002,null,16.693000000000001,23.300999999999998,19.957000000000001,19.007000000000001,20.484999999999999,20.398,21.574999999999999]
["How well train company dealt with delays",null,null,null,null,40.738,16.878,22.654,35.488,30.704000000000001,53.506999999999998,43.978000000000002]
[]
[null,null,null,null,null,null,null,null,null,null,null,"Page 13"]
["London Kings Cross - % saying satisfied/good"]
[]
[]
[null,"Spring '09 - Wave 20","Autumn '09 - Wave 21","Spring '10 - Wave 22",null,"Autumn '10 - Wave 23","Spring '11 - Wave 24","Autumn '11 - Wave 25","Spring '12 - Wave 26","Autumn '12 - Wave 27","Spring '13 - Wave 28","Autumn '13 - Wave 29"]
[]
["Sample size",530,572,600,null,1693,1233,1223,972,1278,1297,1245]
[]
["Overall satisfaction",83.287000000000006,78.596999999999994,81.653000000000006,null,79.605999999999995,82.587999999999994,83.715000000000003,86.736999999999995,89.667000000000002,85.183999999999997,86.200999999999993]
[]
["STATION FACILITIES ","-","-","-"]
["Overall satisfaction with the station",69.697999999999993,54.195,55.89,null,60.258000000000003,56.14,61.218000000000004,70.677000000000007,93.519000000000005,93.346000000000004,92.81]
["Ticket buying facilities",77.694999999999993,72.748999999999995,73.953999999999994,null,77.245000000000005,64.093000000000004,54.048999999999999,69.546000000000006,80.754999999999995,92.528000000000006,82.084000000000003]
["Provision of information about train times/platforms",45.680999999999997,37.704000000000001,42.997999999999998,null,69.881,71.069000000000003,72.58,80.855999999999995,89.441000000000003,92.55,91.4]
["The upkeep/repair of the station buildings/platforms",60.082000000000001,51.106000000000002,56.341000000000001,null,42.274999999999999,39.4,44.2,54.054000000000002,94.652000000000001,94.016000000000005,95.435000000000002]
["Cleanliness",43.116999999999997,28.058,35.695999999999998,null,53.597000000000001,51.695999999999998,52.561,62.987000000000002,96.177999999999997,95.221999999999994,96.338999999999999]
["The facilities and services",59.1,61.354999999999997,64.272999999999996,null,37.104999999999997,39.040999999999997,38.853999999999999,38.954000000000001,89.094999999999999,86.228999999999999,85.150999999999996]
["The attitudes and helpfulness of the staff",79.911000000000001,79.722999999999999,83.62,null,57.488,61.036000000000001,59.023000000000003,71.040000000000006,74.555999999999997,77.867000000000004,74.016000000000005]
["Connections with other forms of public transport",5.7969999999999997,10.3,23.681000000000001,null,83.084000000000003,82.968999999999994,78.879000000000005,89.08,93.819000000000003,91.296000000000006,88.677999999999997]
["Facilities for car parking",52.167000000000002,38.530999999999999,45.9,null,9.1440000000000001,20.295999999999999,14.518000000000001,10.603,29.152000000000001,36.817999999999998,25.506]
["Overall environment",64.692999999999998,59.378999999999998,59.232999999999997,null,45.347999999999999,41.052,42.271000000000001,55.81,94.191999999999993,93.734999999999999,92.674999999999997]
["Your personal security whilst using",50.322000000000003,46.716999999999999,45.896999999999998,null,65.144999999999996,61.677,57.646999999999998,64.328999999999994,83.72,82.58,77.72]
["The availability of staff","- ","- ","- ",null,40.496000000000002,48.363,47.832999999999998,57.158000000000001,68.927000000000007,71.325999999999993,67.242999999999995]
["The provision of shelter facilities","- ","- ","- ",null,"- ","- ","- ","- ",88.494,79.891000000000005,86.028999999999996]
["Availability of seating",85.573999999999998,87.507999999999996,74.561999999999998,null,"- ","- ","- ","- ",29.335999999999999,30.788,30.242999999999999]
["How request to station staff was handled","- ","- ","- ",null,71.521000000000001,73.926000000000002,76.539000000000001,82.355999999999995,82.418999999999997,76.085999999999999,76.201999999999998]
["The choice of shops/eating/drinking facilities available",null,null,null,null,"- ","- ","- ","- ","-",79.257000000000005,83.656000000000006]
[]
["TRAIN FACILITIES ","- ","- ","- "]
["Overall satisfaction with the train",78.078000000000003,79.850999999999999,81.275999999999996,null,"- ","- ","- ","- ",83.605000000000004,75.552000000000007,81.414000000000001]
["The frequency of the trains on that route",88.087000000000003,87.239000000000004,88.477000000000004,null,78.731999999999999,86.070999999999998,80.61,80.78,86.138999999999996,83.215000000000003,85.003]
["Punctuality/reliability (i.e. the train arriving/departing on time)",86.540999999999997,85.195999999999998,88.286000000000001,null,84.406999999999996,88.441999999999993,85.313000000000002,90.305000000000007,91.438999999999993,86.706000000000003,85.191999999999993]
["The length of time the journey was scheduled to take (speed)",67.825999999999993,77.730999999999995,74.168999999999997,null,86.138999999999996,90.274000000000001,87.695999999999998,89.427999999999997,91.841999999999999,89.37,88.488]
["Connections with other train services",39.58,38.889000000000003,40.814999999999998,null,69.076999999999998,80.683000000000007,83.066000000000003,75.415000000000006,81.921999999999997,72.456000000000003,75.945999999999998]
["The value for money for the price of your ticket",76.028999999999996,71.896000000000001,72.753,null,46.920999999999999,43.543999999999997,49.494,41.518999999999998,46.643999999999998,39.279000000000003,45.451999999999998]
["Cleanliness of the train",75.546000000000006,69.546999999999997,69.549000000000007,null,73.991,74.593999999999994,80.545000000000002,75.778999999999996,72.721000000000004,70.423000000000002,72.682000000000002]
["Upkeep and repair of the train",74.335999999999999,66.212999999999994,66.944000000000003,null,71.007000000000005,73.694000000000003,76.569000000000003,67.043999999999997,64.337999999999994,62.645000000000003,66.53]
["The provision of information during the journey",68.599000000000004,67.581000000000003,69.56,null,65.474000000000004,70.242000000000004,68.662000000000006,68.427000000000007,74.707999999999998,68.459999999999994,72.709000000000003]
["The helpfulness and attitude of staff on train",49.423999999999999,42.773000000000003,46.293999999999997,null,69.141999999999996,70.287000000000006,73.81,68.001999999999995,72.852999999999994,74.209999999999994,70.495999999999995]
["The space for luggage",37.847999999999999,34.124000000000002,37.426000000000002,null,49.314999999999998,52.280999999999999,56.838000000000001,52.209000000000003,53.893999999999998,52.58,49.183999999999997]
["The toilet facilities",60.792000000000002,62.963000000000001,55.95,null,42.186999999999998,37.189,46.404000000000003,38.718000000000004,40.262,40.616999999999997,38.481000000000002]
["Sufficient room for all passengers to sit/stand",68.17,65.614000000000004,60.345999999999997,null,62.570999999999998,61.686,77.418000000000006,71.751999999999995,68.548000000000002,64.292000000000002,69.972999999999999]
["The comfort of the seating area",80.311999999999998,78.875,77.213999999999999,null,63.631,66.058999999999997,73.962999999999994,69.311999999999998,65.352000000000004,64.349999999999994,68.510000000000005]
["The ease of being able to get on and off",78.435000000000002,72.149000000000001,78.015000000000001,null,78.460999999999999,81.825999999999993,87.47,82.698999999999998,84.981999999999999,80.774000000000001,83.123999999999995]
["Your personal security whilst on board",75.543000000000006,69.113,68.77,null,76.683999999999997,81.483999999999995,82.373000000000005,79.128,84.125,78.954999999999998,81.965000000000003]
["The cleanliness of the inside",72.921999999999997,67.388000000000005,68.085999999999999,null,71.492000000000004,73.784999999999997,77.823999999999998,73.632000000000005,74.804000000000002,71.486000000000004,77.11]
["The cleanliness of the outside",43.847999999999999,40.341999999999999,45.046999999999997,null,68.438000000000002,72.798000000000002,76.718000000000004,67.427999999999997,71.352999999999994,61.786000000000001,73.337000000000003]
["The availability of staff",59.322000000000003,44.253,43.627000000000002,null,45.2,48.77,52.91,49.427999999999997,51.555999999999997,45.463000000000001,45.24]
["How well train company dealt with delays",null,null,null,null,47.328000000000003,42.710999999999999,45.277000000000001,46.030999999999999,59.070999999999998,55.265000000000001,49.411999999999999]
[]
[null,null,null,null,null,null,null,null,null,null,null,"Page 14"]
["London Liverpool Street - % saying satisfied/good"]
[]
[]
[null,"Spring '09 - Wave 20","Autumn '09 - Wave 21","Spring '10 - Wave 22",null,"Autumn '10 - Wave 23","Spring '11 - Wave 24","Autumn '11 - Wave 25","Spring '12 - Wave 26","Autumn '12 - Wave 27","Spring '13 - Wave 28","Autumn '13 - Wave 29"]
[]
["Sample size",778,664,680,null,751,803,769,869,924,863,706]
[]
["Overall satisfaction",76.653000000000006,77.319999999999993,78.986000000000004,null,80.385999999999996,82.744,82.965000000000003,76.152000000000001,79.858999999999995,79.962000000000003,80.191999999999993]
[]
["STATION FACILITIES ","-","-","-"]
["Overall satisfaction with the station",67.744,72.623000000000005,68.563999999999993,null,86.105000000000004,89.248999999999995,86.021000000000001,86.828999999999994,88.808000000000007,88.33,86.075000000000003]
["Ticket buying facilities",83.695999999999998,85.066999999999993,84.311999999999998,null,78.27,76.847999999999999,75.753,79.575000000000003,75.322000000000003,80.686999999999998,73.013999999999996]
["Provision of information about train times/platforms",80.596000000000004,81.799000000000007,79.540999999999997,null,85.831999999999994,85.331999999999994,86.242000000000004,84.299000000000007,86.260999999999996,88.135000000000005,86.983999999999995]
["The upkeep/repair of the station buildings/platforms",81.052999999999997,81.712999999999994,80.299000000000007,null,83.21,84.004999999999995,82.11,80.936999999999998,81.341999999999999,81.787999999999997,79.057000000000002]
["Cleanliness",72.563000000000002,68.709000000000003,75.049000000000007,null,83.463999999999999,84.486999999999995,84.397000000000006,79.048000000000002,82.281000000000006,81.668000000000006,79.509]
["The facilities and services",55.555,53.122,53.350999999999999,null,77.991,75.381,72.498999999999995,70.323999999999998,76.668000000000006,73.903000000000006,69.194999999999993]
["The attitudes and helpfulness of the staff",90.617999999999995,89.578999999999994,90.516999999999996,null,63.426000000000002,63.197000000000003,64.597999999999999,61.613,65.45,62.33,66.555000000000007]
["Connections with other forms of public transport",5.4359999999999999,7.1820000000000004,8.6289999999999996,null,89.686000000000007,93.646000000000001,89.379000000000005,89.674999999999997,91.786000000000001,92.86,89.97]
["Facilities for car parking",82.492000000000004,79.057000000000002,78.480999999999995,null,15.819000000000001,16.135000000000002,18.872,12.756,20.350999999999999,27.678999999999998,16.105]
["Overall environment",70.147999999999996,68.257000000000005,71.567999999999998,null,81.989000000000004,83.256,81.078999999999994,79.531999999999996,82.944000000000003,79.286000000000001,81.007999999999996]
["Your personal security whilst using",55.826999999999998,51.186999999999998,53.375999999999998,null,73.915000000000006,75.596000000000004,72.795000000000002,68.224999999999994,73.616,71.597999999999999,75.771000000000001]
["The availability of staff","- ","- ","- ",null,58.42,58.741999999999997,59.265999999999998,58.332999999999998,61.408000000000001,58.177,61.41]
["The provision of shelter facilities","- ","- ","- ",null,"- ","- ","- ","- ",74.861000000000004,69.241,68.608999999999995]
["Availability of seating",80.727999999999994,81.260000000000005,72.427000000000007,null,"- ","- ","- ","- ",22.119,20.13,19.274999999999999]
["How request to station staff was handled","- ","- ","- ",null,72.718000000000004,71.513999999999996,80.552999999999997,80.185000000000002,80.445999999999998,83.983000000000004,82.036000000000001]
["The choice of shops/eating/drinking facilities available",null,null,null,null,"- ","- ","- ","- ","-",73.533000000000001,72.926000000000002]
[]
["TRAIN FACILITIES ","- ","- ","- "]
["Overall satisfaction with the train",73.206000000000003,73.161000000000001,76.706999999999994,null,"- ","- ","- ","- ",70.191999999999993,71.665999999999997,72.325999999999993]
["The frequency of the trains on that route",78.841999999999999,79.209999999999994,78.650000000000006,null,78.028999999999996,79.561999999999998,80.622,72.525999999999996,78.257999999999996,77.557000000000002,78.100999999999999]
["Punctuality/reliability (i.e. the train arriving/departing on time)",76.995000000000005,76.706999999999994,81.198999999999998,null,80.209000000000003,79.406000000000006,81.438000000000002,70.938000000000002,82.817999999999998,78.204999999999998,78.822999999999993]
["The length of time the journey was scheduled to take (speed)",68.975999999999999,68.828000000000003,73.316000000000003,null,79.665000000000006,79.296999999999997,80.631,76.382000000000005,81.197999999999993,78.564999999999998,76.397999999999996]
["Connections with other train services",26.925999999999998,32.164000000000001,36.122,null,71.477999999999994,68.760000000000005,72.757999999999996,71.578999999999994,72.106999999999999,69.231999999999999,65.688000000000002]
["The value for money for the price of your ticket",61.71,54.743000000000002,58.39,null,37.906999999999996,42.761000000000003,39.149000000000001,35.75,35.807000000000002,38.177,37.960999999999999]
["Cleanliness of the train",54.499000000000002,54.603000000000002,52.734000000000002,null,61.121000000000002,68.010000000000005,67.075999999999993,62.076999999999998,62.804000000000002,61.453000000000003,66.465000000000003]
["Upkeep and repair of the train",63.414999999999999,61.14,54.926000000000002,null,53.584000000000003,58.866999999999997,58.835000000000001,58.110999999999997,56.454000000000001,54.81,58.112000000000002]
["The provision of information during the journey",48.326999999999998,38.694000000000003,42.838000000000001,null,59.731999999999999,66.525000000000006,64.299000000000007,62.018999999999998,63.701999999999998,61.484999999999999,62.689]
["The helpfulness and attitude of staff on train",43.402000000000001,41.317999999999998,45.526000000000003,null,54.912999999999997,56.314999999999998,56.491,55.44,55.24,55.478999999999999,56.758000000000003]
["The space for luggage",28.521999999999998,28.635000000000002,24.138999999999999,null,56.744,58.290999999999997,53.401000000000003,54.664000000000001,51.311999999999998,53.426000000000002,49.603000000000002]
["The toilet facilities",57.613999999999997,54.875,58.948,null,33.83,33.152999999999999,33.938000000000002,38.887999999999998,32.884,38.53,31.202000000000002]
["Sufficient room for all passengers to sit/stand",51.863,52.789000000000001,52.963999999999999,null,66.659000000000006,69.093000000000004,73.156000000000006,64.915999999999997,65.92,66.42,67.784000000000006]
["The comfort of the seating area",79.954999999999998,74.262,79.721000000000004,null,57.424999999999997,62.118000000000002,63.057000000000002,60.066000000000003,59.18,59.576000000000001,61.052]
["The ease of being able to get on and off",68.563999999999993,63.701999999999998,67.914000000000001,null,78.655000000000001,82.016000000000005,79.162999999999997,79.385999999999996,80.536000000000001,77.022000000000006,78.022000000000006]
["Your personal security whilst on board",60.832000000000001,55.884,55.256,null,70.290000000000006,74.028000000000006,72.73,68.134,73.108999999999995,69.093000000000004,74.813999999999993]
["The cleanliness of the inside",57.576999999999998,57.645000000000003,51.119,null,61.860999999999997,69.468000000000004,66.394000000000005,62.231999999999999,61.55,60.999000000000002,67.293000000000006]
["The cleanliness of the outside",19.472999999999999,17.606000000000002,19.154,null,52.63,56.83,59.375999999999998,58.661999999999999,59.655000000000001,51.646000000000001,55.622999999999998]
["The availability of staff",31.509,28.597000000000001,29.904,null,28.779,35.078000000000003,30.684999999999999,32.405999999999999,29.245000000000001,28.672000000000001,32.225999999999999]
["How well train company dealt with delays",null,null,null,null,45.186,51.234000000000002,34.406999999999996,33.749000000000002,38.869999999999997,27.99,44.537999999999997]
[]
[null,null,null,null,null,null,null,null,null,null,null,"Page 15"]
["London Paddington - % saying satisfied/good"]
[]
[]
[null,"Spring '09 - Wave 20","Autumn '09 - Wave 21","Spring '10 - Wave 22",null,"Autumn '10 - Wave 23","Spring '11 - Wave 24","Autumn '11 - Wave 25","Spring '12 - Wave 26","Autumn '12 - Wave 27","Spring '13 - Wave 28","Autumn '13 - Wave 29"]
[]
["Sample size",706,628,613,null,1439,1397,1379,1341,1273,1165,1063]
[]
["Overall satisfaction",81.210999999999999,83.147999999999996,84.915000000000006,null,84.935000000000002,85.722999999999999,84.251000000000005,84.682000000000002,85.384,84.278000000000006,84.555000000000007]
[]
["STATION FACILITIES ","-","-","-"]
["Overall satisfaction with the station",79.603999999999999,72.682000000000002,81.477000000000004,null,85.352999999999994,83.668999999999997,86.247,86.168999999999997,89.024000000000001,88.561999999999998,89.117000000000004]
["Ticket buying facilities",83.683999999999997,85.078999999999994,88.488,null,78.370999999999995,78.715000000000003,78.319999999999993,76.488,79.783000000000001,78.263000000000005,80.756]
["Provision of information about train times/platforms",66.801000000000002,71.106999999999999,67.519000000000005,null,85.191000000000003,87.155000000000001,88.025000000000006,84.655000000000001,87.164000000000001,88.343000000000004,85.41]
["The upkeep/repair of the station buildings/platforms",72.343999999999994,76.275999999999996,72.247,null,69.668000000000006,66.828000000000003,80.239999999999995,76.731999999999999,79.259,79.885000000000005,83.307000000000002]
["Cleanliness",73.09,67.037000000000006,68.781000000000006,null,75.305999999999997,73.25,81.004999999999995,77.165999999999997,80.626000000000005,80.881,84.183000000000007]
["The facilities and services",60.667999999999999,64.875,67.319000000000003,null,74.626000000000005,74.117000000000004,73.477999999999994,71.734999999999999,77.965000000000003,73.489000000000004,79.281999999999996]
["The attitudes and helpfulness of the staff",89.852999999999994,86.944999999999993,88.628,null,71.540999999999997,67.123999999999995,69.313000000000002,71.132999999999996,70.503,72.545000000000002,74.162999999999997]
["Connections with other forms of public transport",13.161,20.741,36.767000000000003,null,87.617000000000004,87.89,86.367000000000004,86.352000000000004,87.186000000000007,87.072999999999993,89.052999999999997]
["Facilities for car parking",72.930000000000007,73.97,73.269000000000005,null,24.399000000000001,27.661999999999999,28.559000000000001,15.704000000000001,28.99,27.911000000000001,36.634999999999998]
["Overall environment",73.680000000000007,70.085999999999999,69.355000000000004,null,75.87,73.564999999999998,79.52,79.085999999999999,78.185000000000002,77.367999999999995,79.307000000000002]
["Your personal security whilst using",53.604999999999997,54.139000000000003,56.968000000000004,null,72.667000000000002,72.331999999999994,74.488,72.245000000000005,76.504999999999995,73.777000000000001,76.495000000000005]
["The availability of staff","- ","- ","- ",null,60.215000000000003,57.387999999999998,61.116999999999997,60.953000000000003,62.365000000000002,63.637,67.489000000000004]
["The provision of shelter facilities","- ","- ","- ",null,"- ","- ","- ","- ",73.986999999999995,71.113,74.787999999999997]
["Availability of seating",80.691000000000003,79.319000000000003,88.900999999999996,null,"- ","- ","- ","- ",37.369,42.118000000000002,39.667000000000002]
["How request to station staff was handled","- ","- ","- ",null,83.745999999999995,79.165999999999997,82.870999999999995,79.61,86.063000000000002,85.754999999999995,86.429000000000002]
["The choice of shops/eating/drinking facilities available",null,null,null,null,"- ","- ","- ","- ","-",76.858999999999995,80.27]
[]
["TRAIN FACILITIES ","- ","- ","- "]
["Overall satisfaction with the train",76.335999999999999,77.611999999999995,77.769000000000005,null,"- ","- ","- ","- ",83.429000000000002,83.433000000000007,84.822999999999993]
["The frequency of the trains on that route",83.528999999999996,84.933000000000007,85.176000000000002,null,84.379000000000005,83.790999999999997,84.995999999999995,82.668999999999997,83.959000000000003,82.153000000000006,81.603999999999999]
["Punctuality/reliability (i.e. the train arriving/departing on time)",79.498999999999995,80.323999999999998,84.537000000000006,null,84.734999999999999,88.129000000000005,84.194000000000003,85.364999999999995,85.013999999999996,82.135000000000005,84.387]
["The length of time the journey was scheduled to take (speed)",67.671000000000006,68.888999999999996,71.349999999999994,null,83.346000000000004,84.468000000000004,85.43,83.528999999999996,85.3,83.447000000000003,81.861000000000004]
["Connections with other train services",40.011000000000003,43.911000000000001,49.604999999999997,null,75.792000000000002,72.23,75.561999999999998,74.632999999999996,74.126000000000005,73.164000000000001,69.683000000000007]
["The value for money for the price of your ticket",77.125,77.254000000000005,74.915000000000006,null,54.252000000000002,46.482999999999997,47.645000000000003,45.436,48.045999999999999,41.673000000000002,42.082000000000001]
["Cleanliness of the train",79.301000000000002,76.254000000000005,78.05,null,82.382999999999996,79.745000000000005,82.692999999999998,80.034000000000006,81.323999999999998,83.162999999999997,79.873000000000005]
["Upkeep and repair of the train",69.387,70.716999999999999,73.738,null,84.164000000000001,81.007999999999996,83.748999999999995,82.591999999999999,82.679000000000002,83.622,80.570999999999998]
["The provision of information during the journey",65.501999999999995,70.171999999999997,77.058000000000007,null,72.980999999999995,72.004000000000005,74.834999999999994,72.757999999999996,73.17,76.549000000000007,73.980999999999995]
["The helpfulness and attitude of staff on train",49.901000000000003,54.195,58.576999999999998,null,71.725999999999999,72.454999999999998,74.39,69.212000000000003,71.409000000000006,69.884,80.418000000000006]
["The space for luggage",43.823,48.887999999999998,47.722999999999999,null,59.180999999999997,56.027999999999999,56.320999999999998,56.658999999999999,53.448,58.152999999999999,57.731000000000002]
["The toilet facilities",61.485999999999997,67.263999999999996,64.004000000000005,null,51.603999999999999,46.109000000000002,42.026000000000003,41.07,42.99,41.695,48.884999999999998]
["Sufficient room for all passengers to sit/stand",68.486000000000004,73.582999999999998,70.099000000000004,null,68.58,65.608000000000004,62.350999999999999,58.726999999999997,60.883000000000003,64.373000000000005,63.456000000000003]
["The comfort of the seating area",76.397999999999996,75.102000000000004,81.381,null,75.331000000000003,72.685000000000002,76.233000000000004,71.474999999999994,71.468999999999994,72.515000000000001,77.019000000000005]
["The ease of being able to get on and off",79.143000000000001,77.763999999999996,79.572000000000003,null,76.998999999999995,75.975999999999999,75.891999999999996,75.397999999999996,74.876999999999995,78.542000000000002,77.606999999999999]
["Your personal security whilst on board",76.268000000000001,76.992999999999995,75.272000000000006,null,81.884,80.088999999999999,82.614000000000004,81.974000000000004,80.789000000000001,83.462000000000003,81.878]
["The cleanliness of the inside",74.513999999999996,73.468999999999994,71.105000000000004,null,80.864999999999995,79.248999999999995,83.049000000000007,81.08,80.406000000000006,83.591999999999999,78.915999999999997]
["The cleanliness of the outside",40.676000000000002,51.518999999999998,53.847000000000001,null,74.923000000000002,71.504000000000005,80.218999999999994,79.947000000000003,77.474000000000004,76.474000000000004,78.751999999999995]
["The availability of staff",51.69,39.119,68.581000000000003,null,53.247999999999998,51.502000000000002,49.33,49.335000000000001,52.250999999999998,52.57,55.213000000000001]
["How well train company dealt with delays",null,null,null,null,51.082999999999998,50.262,53.122999999999998,53.234999999999999,62.454000000000001,51.741999999999997,42.13]
[]
[null,null,null,null,null,null,null,null,null,null,null,"Page 16"]
["London St Pancras - % saying satisfied/good"]
[]
[]
[null,"Spring '09 - Wave 20","Autumn '09 - Wave 21","Spring '10 - Wave 22",null,"Autumn '10 - Wave 23","Spring '11 - Wave 24","Autumn '11 - Wave 25","Spring '12 - Wave 26","Autumn '12 - Wave 27","Spring '13 - Wave 28","Autumn '13 - Wave 29"]
[]
["Sample size",253,220,480,null,577,620,526,756,800,781,697]
[]
["Overall satisfaction",83.738,77.763999999999996,88.522999999999996,null,81.03,88.111999999999995,87.281000000000006,84.688999999999993,89.084000000000003,88.415999999999997,90.165999999999997]
[]
["STATION FACILITIES ","-","-","-"]
["Overall satisfaction with the station",80.442999999999998,66.403999999999996,83.147999999999996,null,94.134,95.069000000000003,94.79,94.852000000000004,95.025999999999996,95.721999999999994,95.965999999999994]
["Ticket buying facilities",80.301000000000002,80.162000000000006,76.741,null,73.923000000000002,80.741,77.114999999999995,80.138000000000005,79.174000000000007,79.606999999999999,71.736000000000004]
["Provision of information about train times/platforms",97.063000000000002,94.01,94.653999999999996,null,81.052999999999997,81.177999999999997,82.555000000000007,82.498000000000005,86.38,86.813999999999993,86.153999999999996]
["The upkeep/repair of the station buildings/platforms",97.54,93.962999999999994,97.691000000000003,null,94.516000000000005,95.861000000000004,95.311999999999998,93.533000000000001,96.620999999999995,94.837000000000003,95.730999999999995]
["Cleanliness",87.48,83.278000000000006,84.108000000000004,null,94.108000000000004,96.366,96.480999999999995,94.162000000000006,95.44,94.52,95.831999999999994]
["The facilities and services",80.165999999999997,84.037000000000006,75.849000000000004,null,82.369,86.501000000000005,91.168999999999997,86.486000000000004,89.272000000000006,90.536000000000001,91.006]
["The attitudes and helpfulness of the staff",87.947000000000003,86.043999999999997,89,null,77.230999999999995,71.088999999999999,73.36,71.361000000000004,77.938999999999993,75.069999999999993,77.010000000000005]
["Connections with other forms of public transport",35.307000000000002,55.009,31.189,null,84.203999999999994,88.018000000000001,88.081000000000003,89.677999999999997,92.691000000000003,90.647999999999996,89.275999999999996]
["Facilities for car parking",94.602000000000004,89.715999999999994,94.290999999999997,null,24.876000000000001,56.52,20.004000000000001,31.661999999999999,37.805999999999997,33.603999999999999,32.029000000000003]
["Overall environment",84.054000000000002,79.971000000000004,85.984999999999999,null,93.51,94.477999999999994,95.066999999999993,92.364000000000004,94.022999999999996,94.085999999999999,94.222999999999999]
["Your personal security whilst using",77.852999999999994,71.468000000000004,73.716999999999999,null,80.867999999999995,81.522000000000006,86.004999999999995,78.599999999999994,83.677999999999997,82.02,82.650999999999996]
["The availability of staff","- ","- ","- ",null,71.204999999999998,65.784000000000006,71.957999999999998,71.718000000000004,71.924999999999997,71.463999999999999,72.460999999999999]
["The provision of shelter facilities","- ","- ","- ",null,"- ","- ","- ","- ",84.801000000000002,77.816999999999993,82.507999999999996]
["Availability of seating",87.248999999999995,90.387,87.641000000000005,null,"- ","- ","- ","- ",41.694000000000003,46.139000000000003,50.969000000000001]
["How request to station staff was handled","- ","- ","- ",null,85.078000000000003,82.789000000000001,83.602999999999994,77.367000000000004,84.215999999999994,82.563000000000002,89.307000000000002]
["The choice of shops/eating/drinking facilities available",null,null,null,null,"- ","- ","- ","- ","-",87.778999999999996,89.478999999999999]
[]
["TRAIN FACILITIES ","- ","- ","- "]
["Overall satisfaction with the train",81.091999999999999,78.326999999999998,81.656999999999996,null,"- ","- ","- ","- ",84.218999999999994,83.911000000000001,86.225999999999999]
["The frequency of the trains on that route",80.617999999999995,80.42,83.947000000000003,null,79.902000000000001,85.337000000000003,80.221999999999994,83.841999999999999,85.120999999999995,81.834999999999994,85.769000000000005]
["Punctuality/reliability (i.e. the train arriving/departing on time)",83.802999999999997,79.141999999999996,89.149000000000001,null,74.283000000000001,85.894000000000005,83.412999999999997,83.254999999999995,89.866,85.132000000000005,88.343000000000004]
["The length of time the journey was scheduled to take (speed)",65.721999999999994,79.507999999999996,76.182000000000002,null,83.504999999999995,86.078000000000003,89.004999999999995,88.132999999999996,88.049000000000007,87.259,87.128]
["Connections with other train services",37.283999999999999,36.241,43.75,null,72.105999999999995,74.408000000000001,73.120999999999995,78.471000000000004,80.239999999999995,79.135999999999996,79.241]
["The value for money for the price of your ticket",72.971999999999994,68.578000000000003,83.09,null,40.159999999999997,41.619,41.546999999999997,35.786999999999999,45.034999999999997,35.444000000000003,42.829000000000001]
["Cleanliness of the train",66.706000000000003,68.977999999999994,81.619,null,71.628,73.34,80.891000000000005,73.391000000000005,79.412000000000006,74.355000000000004,80.311000000000007]
["Upkeep and repair of the train",63.808,65.132999999999996,76.738,null,73.951999999999998,73.433000000000007,80.691000000000003,76.061999999999998,77.727000000000004,74.902000000000001,80.792000000000002]
["The provision of information during the journey",64.808999999999997,70.572999999999993,80.153000000000006,null,62.326999999999998,62.776000000000003,68.83,66.763000000000005,69.872,68.641000000000005,66.677999999999997]
["The helpfulness and attitude of staff on train",49.704999999999998,48.055999999999997,69.864000000000004,null,66.789000000000001,70.361000000000004,72.661000000000001,66.430999999999997,72.296999999999997,70.179000000000002,70.448999999999998]
["The space for luggage",44.094000000000001,37.146999999999998,62.95,null,51.942,55.603999999999999,56.274000000000001,58.398000000000003,54.295000000000002,52.807000000000002,54.957999999999998]
["The toilet facilities",73.138000000000005,73.078999999999994,82.349000000000004,null,44.683999999999997,43.585999999999999,60.713999999999999,48.872,48.911000000000001,47.506,51.497]
["Sufficient room for all passengers to sit/stand",68.305999999999997,70.266000000000005,78.885999999999996,null,69.998999999999995,77.221000000000004,78.019000000000005,71.847999999999999,75.052000000000007,73.682000000000002,73.037999999999997]
["The comfort of the seating area",77.674000000000007,78.305999999999997,88.370999999999995,null,69.491,73.460999999999999,81.385000000000005,74.171999999999997,75.176000000000002,77.138000000000005,74.626000000000005]
["The ease of being able to get on and off",76.730999999999995,72.647999999999996,85.97,null,81.117000000000004,77.974000000000004,83.075000000000003,83.063999999999993,83.153999999999996,84.588999999999999,84.278999999999996]
["Your personal security whilst on board",74.126000000000005,70.453000000000003,83.707999999999998,null,73.168999999999997,78.224999999999994,80.605000000000004,78.587000000000003,81.066999999999993,80.739000000000004,82.174000000000007]
["The cleanliness of the inside",68.078999999999994,67.765000000000001,76.552000000000007,null,72.25,79.099999999999994,81.001999999999995,75.013000000000005,80.162000000000006,74.010000000000005,81.126000000000005]
["The cleanliness of the outside",37.679000000000002,38.904000000000003,65.796999999999997,null,68.622,66.882000000000005,70.804000000000002,65.712000000000003,75.236999999999995,65.456000000000003,73]
["The availability of staff",50.021999999999998,34.557000000000002,38.018999999999998,null,48.597000000000001,47.636000000000003,56.966999999999999,49.268999999999998,50.287999999999997,49.311999999999998,48.456000000000003]
["How well train company dealt with delays",null,null,null,null,36.366,25.462,30.786000000000001,45.585000000000001,48.143999999999998,52.683999999999997,52.249000000000002]
[]
[null,null,null,null,null,null,null,null,null,null,null,"Page 17"]
["London Victoria - % saying satisfied/good"]
[]
[]
[null,"Spring '09 - Wave 20","Autumn '09 - Wave 21","Spring '10 - Wave 22",null,"Autumn '10 - Wave 23","Spring '11 - Wave 24","Autumn '11 - Wave 25","Spring '12 - Wave 26","Autumn '12 - Wave 27","Spring '13 - Wave 28","Autumn '13 - Wave 29"]
[]
["Sample size",636,655,687,null,816,735,689,892,1018,739,883]
[]
["Overall satisfaction",78.587000000000003,83.790999999999997,86.727999999999994,null,81.686999999999998,85.16,82.338999999999999,79.954999999999998,84.04,80.245000000000005,79.968999999999994]
[]
["STATION FACILITIES ","-","-","-"]
["Overall satisfaction with the station",62.893000000000001,63.531999999999996,66.108999999999995,null,84.058000000000007,80.977000000000004,81.596999999999994,81.251000000000005,83.370999999999995,78.358999999999995,78.509]
["Ticket buying facilities",81.754999999999995,82.275999999999996,83.597999999999999,null,70.436000000000007,60.472999999999999,70.221999999999994,62.509,63.923999999999999,61.274999999999999,62.723999999999997]
["Provision of information about train times/platforms",63.701000000000001,62.256999999999998,61.456000000000003,null,87.44,79.468999999999994,86.899000000000001,83.537000000000006,82.66,77.897999999999996,80.647999999999996]
["The upkeep/repair of the station buildings/platforms",74.281999999999996,71.207999999999998,72.908000000000001,null,68.641999999999996,71.926000000000002,71.14,70.930999999999997,72.045000000000002,65.391999999999996,67.757000000000005]
["Cleanliness",74.402000000000001,70.078999999999994,70.597999999999999,null,75.102000000000004,76.846999999999994,76.073999999999998,74.412000000000006,76.108999999999995,68.384,73.498000000000005]
["The facilities and services",60.857999999999997,63.374000000000002,58.654000000000003,null,69.894999999999996,75.33,71.293999999999997,69.44,75.989999999999995,67.972999999999999,72.194999999999993]
["The attitudes and helpfulness of the staff",85.352999999999994,86.772999999999996,89.337000000000003,null,59.319000000000003,59.084000000000003,64.305000000000007,60.478000000000002,63.238999999999997,59.612000000000002,67.016000000000005]
["Connections with other forms of public transport",25.888999999999999,5.6130000000000004,17.763999999999999,null,86.929000000000002,83.129000000000005,82.555000000000007,83.707999999999998,87.185000000000002,84.081000000000003,87.867999999999995]
["Facilities for car parking",74.268000000000001,71.257000000000005,68.739000000000004,null,13.984999999999999,9.4009999999999998,21.815000000000001,13.112,12.025,14.361000000000001,14.582000000000001]
["Overall environment",64.588999999999999,66.466999999999999,64.177999999999997,null,69.325000000000003,68.38,73.843999999999994,72.317999999999998,73.147000000000006,66.495999999999995,68.994]
["Your personal security whilst using",53.097999999999999,50.524999999999999,52.755000000000003,null,65.341999999999999,65.283000000000001,65.385000000000005,63.686999999999998,70.992000000000004,64.293000000000006,68.891000000000005]
["The availability of staff","- ","- ","- ",null,47.384,52.250999999999998,56.64,56.143000000000001,55.892000000000003,50.997,59.267000000000003]
["The provision of shelter facilities","- ","- ","- ",null,"- ","- ","- ","- ",75.072000000000003,64.311000000000007,70.241]
["Availability of seating",80.863,83.204999999999998,74.436000000000007,null,"- ","- ","- ","- ",17.646000000000001,22.251999999999999,19.567]
["How request to station staff was handled","- ","- ","- ",null,75.372,68.718999999999994,84.668999999999997,76.465999999999994,80.203000000000003,74.849000000000004,80.873999999999995]
["The choice of shops/eating/drinking facilities available",null,null,null,null,"- ","- ","- ","- ","-",69.944999999999993,72.8]
[]
["TRAIN FACILITIES ","- ","- ","- "]
["Overall satisfaction with the train",69.644000000000005,78.98,75.447999999999993,null,"- ","- ","- ","- ",81.257000000000005,76.094999999999999,80.608000000000004]
["The frequency of the trains on that route",71.06,83.691000000000003,84.05,null,82.71,86.805999999999997,87.105000000000004,82.619,80.778000000000006,75.790999999999997,79.094999999999999]
["Punctuality/reliability (i.e. the train arriving/departing on time)",74.948999999999998,81.694999999999993,80.840999999999994,null,82.653999999999996,80.465999999999994,82.918000000000006,81.863,83.103999999999999,75.980999999999995,77.721999999999994]
["The length of time the journey was scheduled to take (speed)",65.5,72.900000000000006,75.191000000000003,null,81.938000000000002,80.08,80.034000000000006,81.432000000000002,82.164000000000001,76.994,79.013000000000005]
["Connections with other train services",31.277999999999999,42.302999999999997,44.316000000000003,null,72.757999999999996,72.260999999999996,67.325999999999993,76.706999999999994,77.444000000000003,75.021000000000001,70.447000000000003]
["The value for money for the price of your ticket",74.388000000000005,75.204999999999998,74.63,null,46.115000000000002,37.247999999999998,43.56,40.151000000000003,41.731999999999999,31.824999999999999,37.771000000000001]
["Cleanliness of the train",74.816999999999993,75.254999999999995,73.641999999999996,null,73.069999999999993,73.248999999999995,74.731999999999999,73.944999999999993,75.162000000000006,68.281000000000006,72.748000000000005]
["Upkeep and repair of the train",71.834999999999994,77.819999999999993,72.179000000000002,null,74.400999999999996,73.600999999999999,71.361999999999995,72.311999999999998,73.784000000000006,65.230999999999995,70.600999999999999]
["The provision of information during the journey",57.845999999999997,57.436999999999998,60.420999999999999,null,79.218000000000004,76.774000000000001,72.494,68.617000000000004,75.128,74.134,74.73]
["The helpfulness and attitude of staff on train",50.957000000000001,54.296999999999997,52.926000000000002,null,68.337000000000003,57.893000000000001,64.587999999999994,57.021000000000001,54.518000000000001,58.136000000000003,64.283000000000001]
["The space for luggage",45.518000000000001,38.667000000000002,39.603000000000002,null,49.37,48.268999999999998,55.148000000000003,49.49,44.46,39.774999999999999,44.524999999999999]
["The toilet facilities",70.372,74.555000000000007,73.813999999999993,null,36.915999999999997,36.646000000000001,33.744999999999997,34.950000000000003,39.598999999999997,29.763999999999999,39.720999999999997]
["Sufficient room for all passengers to sit/stand",75.463999999999999,73.733999999999995,70.635999999999996,null,71.382000000000005,73.843999999999994,75.938000000000002,68.820999999999998,68.608000000000004,62.354999999999997,65.938000000000002]
["The comfort of the seating area",79.980999999999995,81.866,82.343999999999994,null,74.418999999999997,76.427999999999997,73.602000000000004,70.504000000000005,71.929000000000002,64.914000000000001,70.872]
["The ease of being able to get on and off",71.852999999999994,73.119,71.364999999999995,null,77.412000000000006,78.903999999999996,75.894000000000005,76.894000000000005,77.558999999999997,72.456999999999994,76.343000000000004]
["Your personal security whilst on board",73.971000000000004,75.320999999999998,76.412000000000006,null,76.724999999999994,78.099999999999994,76.635000000000005,75.724000000000004,76.936000000000007,70.376999999999995,78.194999999999993]
["The cleanliness of the inside",72.903000000000006,75.396000000000001,72.472999999999999,null,75.786000000000001,74.804000000000002,77.244,74.209999999999994,76.748999999999995,66.412999999999997,73.218999999999994]
["The cleanliness of the outside",40.152999999999999,45.122999999999998,44.313000000000002,null,76.007999999999996,67.721999999999994,79.87,73.192999999999998,75.221000000000004,64.025999999999996,73.447999999999993]
["The availability of staff",34.24,29.73,14.718999999999999,null,47.19,40.664999999999999,42.918999999999997,37.006999999999998,32.128,30.552,40.228000000000002]
["How well train company dealt with delays",null,null,null,null,35.695999999999998,25.998000000000001,33.003999999999998,29.443000000000001,34.180999999999997,28.463000000000001,40.415999999999997]
[]
[null,null,null,null,null,null,null,null,null,null,null,"Page 18"]
["London Waterloo - % saying satisfied/good"]
[]
[]
[null,"Spring '09 - Wave 20","Autumn '09 - Wave 21","Spring '10 - Wave 22",null,"Autumn '10 - Wave 23","Spring '11 - Wave 24","Autumn '11 - Wave 25","Spring '12 - Wave 26","Autumn '12 - Wave 27","Spring '13 - Wave 28","Autumn '13 - Wave 29"]
[]
["Sample size",227,294,274,null,434,436,426,583,713,424,356]
[]
["Overall satisfaction",79.923000000000002,86.84,84.44,null,87.162999999999997,86.53,83.460999999999999,84.56,87.2,77.792000000000002,83.650999999999996]
[]
["STATION FACILITIES ","-","-","-"]
["Overall satisfaction with the station",71.188999999999993,61.732999999999997,63.140999999999998,null,89.305000000000007,85.813000000000002,77.262,77.355000000000004,87.864000000000004,86.981999999999999,86.224000000000004]
["Ticket buying facilities",91.117999999999995,89.096000000000004,87.188000000000002,null,75.048000000000002,70.22,69.260999999999996,65.438000000000002,74.701999999999998,80.257999999999996,73.831000000000003]
["Provision of information about train times/platforms",80.453999999999994,76.406000000000006,73.438999999999993,null,89.93,91.161000000000001,85.399000000000001,86.134,89.843999999999994,87.301000000000002,86.19]
["The upkeep/repair of the station buildings/platforms",83.581000000000003,76.141999999999996,71.644000000000005,null,77.311000000000007,76.186999999999998,53.216999999999999,53.581000000000003,80.793000000000006,77.63,78.64]
["Cleanliness",64.358000000000004,62.957000000000001,62.646999999999998,null,80.927999999999997,75.263000000000005,63.869,62.375,79.994,77.787000000000006,76.632999999999996]
["The facilities and services",68.435000000000002,62.807000000000002,69.646000000000001,null,66.531999999999996,68.894999999999996,51.622999999999998,50.368000000000002,75.891999999999996,77.274000000000001,76.552999999999997]
["The attitudes and helpfulness of the staff",89.813000000000002,90.905000000000001,89.861999999999995,null,60.588999999999999,68.097999999999999,63.951999999999998,63.473999999999997,68.721000000000004,70.781999999999996,71.599000000000004]
["Connections with other forms of public transport",4.0350000000000001,8.86,15.448,null,90.287999999999997,90.197999999999993,90.126999999999995,89.83,91.445999999999998,90.236999999999995,88.873000000000005]
["Facilities for car parking",80.405000000000001,76.692999999999998,71.459999999999994,null,25.792999999999999,16.384,17.236999999999998,24.245999999999999,25.614999999999998,28.744,28.358000000000001]
["Overall environment",70.260000000000005,69.534999999999997,68.057000000000002,null,78.251000000000005,77.075000000000003,60.893999999999998,58.539000000000001,79.043000000000006,76.994,77.168000000000006]
["Your personal security whilst using",58.661000000000001,52.792999999999999,57.701999999999998,null,76.039000000000001,74.998999999999995,59.497,66.816999999999993,73.900999999999996,72.772999999999996,69.632000000000005]
["The availability of staff","- ","- ","- ",null,56.658999999999999,54.737000000000002,52.545000000000002,52.77,59.738999999999997,57.968000000000004,56.845999999999997]
["The provision of shelter facilities","- ","- ","- ",null,"- ","- ","- ","- ",78.484999999999999,69.665000000000006,70.691999999999993]
["Availability of seating",87.347999999999999,88.793000000000006,76.593999999999994,null,"- ","- ","- ","- ",21.291,17.454000000000001,17.681999999999999]
["How request to station staff was handled","- ","- ","- ",null,74.349000000000004,78.408000000000001,87.471000000000004,80.947000000000003,80.623000000000005,78.224000000000004,86.070999999999998]
["The choice of shops/eating/drinking facilities available",null,null,null,null,"- ","- ","- ","- ","-",77.096999999999994,77.884]
[]
["TRAIN FACILITIES ","- ","- ","- "]
["Overall satisfaction with the train",75.884,78.349000000000004,78.346000000000004,null,"- ","- ","- ","- ",82.03,75.968999999999994,81.572000000000003]
["The frequency of the trains on that route",88.643000000000001,90.027000000000001,87.516000000000005,null,76.311000000000007,81.789000000000001,76.409000000000006,79.22,79.798000000000002,73.414000000000001,77.748999999999995]
["Punctuality/reliability (i.e. the train arriving/departing on time)",81.45,75.882000000000005,79.721000000000004,null,91.221000000000004,89.793999999999997,83.248000000000005,86.561000000000007,88.474000000000004,76.637,83.825999999999993]
["The length of time the journey was scheduled to take (speed)",72.125,66.346999999999994,64.575000000000003,null,83.92,79.046999999999997,73.668000000000006,77.173000000000002,82.988,76.103999999999999,76.177999999999997]
["Connections with other train services",31.93,27.734000000000002,36.042999999999999,null,74.551000000000002,76.38,70.462000000000003,74.537000000000006,71.581999999999994,64.852999999999994,70.753]
["The value for money for the price of your ticket",74.323999999999998,69.492999999999995,67.558999999999997,null,42.011000000000003,36.619,37.082999999999998,37.110999999999997,34.786000000000001,33.9,39.375]
["Cleanliness of the train",85.299000000000007,80.084999999999994,77.814999999999998,null,67.819000000000003,72.153999999999996,76.429000000000002,73.781999999999996,76.73,69.009,74.606999999999999]
["Upkeep and repair of the train",77.415000000000006,74.311999999999998,77.784999999999997,null,80.183000000000007,78.433000000000007,80.506,81.617000000000004,82.251000000000005,74.778999999999996,80.236999999999995]
["The provision of information during the journey",64.614000000000004,68.265000000000001,67.501999999999995,null,78.551000000000002,78.022999999999996,79.823999999999998,78.551000000000002,78.340999999999994,75.47,76.867000000000004]
["The helpfulness and attitude of staff on train",53.14,53.667999999999999,56.331000000000003,null,67.313999999999993,73.628,75.167000000000002,73.716999999999999,75.876000000000005,76.765000000000001,75.44]
["The space for luggage",29.780999999999999,35.14,31.954999999999998,null,59.734999999999999,53.121000000000002,51.936,53.755000000000003,51.267000000000003,51.414999999999999,45.005000000000003]
["The toilet facilities",68.944000000000003,66.548000000000002,68.466999999999999,null,36.174999999999997,34.384,38.107999999999997,35.979999999999997,37.613,29.585000000000001,29.315999999999999]
["Sufficient room for all passengers to sit/stand",75.849000000000004,70.210999999999999,73.542000000000002,null,69.361999999999995,67.23,60.350999999999999,63.482999999999997,61.305999999999997,55.939,61.262]
["The comfort of the seating area",85.302000000000007,82.379000000000005,82.266999999999996,null,80.561000000000007,73.863,73.122,71.468000000000004,73.072999999999993,66.674000000000007,67.975999999999999]
["The ease of being able to get on and off",76.838999999999999,74.430999999999997,78.563000000000002,null,82.322000000000003,84.316000000000003,82.004000000000005,83.162999999999997,82.715000000000003,79.671999999999997,82.007999999999996]
["Your personal security whilst on board",74.316000000000003,69.397000000000006,69.159000000000006,null,81.430999999999997,83.724000000000004,80.941999999999993,81.414000000000001,82.61,80.998999999999995,80.308999999999997]
["The cleanliness of the inside",80.820999999999998,79.656999999999996,75.983000000000004,null,70.686999999999998,74.066999999999993,76.896000000000001,76.477000000000004,78.247,69.872,76.995999999999995]
["The cleanliness of the outside",52.609000000000002,53.42,56.536000000000001,null,78.912000000000006,74.278000000000006,79.584999999999994,76.882999999999996,80.677000000000007,75.073999999999998,78.91]
["The availability of staff",39.871000000000002,26.943999999999999,38.005000000000003,null,48.591000000000001,54.886000000000003,59.865000000000002,59.107999999999997,57.53,51.634999999999998,59.192999999999998]
["How well train company dealt with delays",null,null,null,null,45.84,41.756999999999998,36.067,37.628999999999998,49.609000000000002,46.536999999999999,34.762999999999998]
[]
[null,null,null,null,null,null,null,null,null,null,null,"Page 19"]
["Manchester Piccadilly - % saying satisfied/good"]
[]
[]
[null,"Spring '09 - Wave 20","Autumn '09 - Wave 21","Spring '10 - Wave 22",null,"Autumn '10 - Wave 23","Spring '11 - Wave 24","Autumn '11 - Wave 25","Spring '12 - Wave 26","Autumn '12 - Wave 27","Spring '13 - Wave 28","Autumn '13 - Wave 29"]
[]
["Sample size",467,489,590,null,369,509,594,451,642,791,549]
[]
["Overall satisfaction",84.698999999999998,86.028999999999996,83.483999999999995,null,86.941999999999993,89.576999999999998,87.623999999999995,85.793000000000006,83.622,84.97,88.596999999999994]
[]
["STATION FACILITIES ","-","-","-"]
["Overall satisfaction with the station",84.994,79.555000000000007,79.369,null,93.221000000000004,96.206000000000003,89.024000000000001,91.772000000000006,92.838999999999999,92.037999999999997,91.930999999999997]
["Ticket buying facilities",89.296999999999997,88.260999999999996,89.772000000000006,null,87.852999999999994,87.704999999999998,84.448999999999998,77.551000000000002,81.304000000000002,83.834000000000003,81.019000000000005]
["Provision of information about train times/platforms",88.694999999999993,91.215999999999994,91.010999999999996,null,90.34,93.323999999999998,85.808000000000007,84.95,89.263999999999996,88.665000000000006,88.262]
["The upkeep/repair of the station buildings/platforms",87.751000000000005,91.253,89.078999999999994,null,94.045000000000002,88.421000000000006,88.965999999999994,87.716999999999999,90.525999999999996,85.909000000000006,86.573999999999998]
["Cleanliness",79.372,84.879000000000005,81.938000000000002,null,95.367000000000004,89.781000000000006,88.557000000000002,87.198999999999998,92.26,84.671000000000006,84.664000000000001]
["The facilities and services",71.644999999999996,74.174999999999997,75.637,null,81.75,85.463999999999999,82.016999999999996,79.278000000000006,88.781000000000006,83.14,84.206000000000003]
["The attitudes and helpfulness of the staff",88.387,79.866,88.671000000000006,null,78.376999999999995,74.533000000000001,71.481999999999999,69.378,79.06,72.010999999999996,82.688999999999993]
["Connections with other forms of public transport",47.61,52.258000000000003,54.624000000000002,null,90.575000000000003,90.322999999999993,77.587999999999994,87.944999999999993,88.730999999999995,84.174999999999997,88.870999999999995]
["Facilities for car parking",88.762,91.718000000000004,89.429000000000002,null,47.845999999999997,52.649000000000001,58.338000000000001,61.231000000000002,61.064,46.908000000000001,61.676000000000002]
["Overall environment",76.974000000000004,77.147999999999996,79.421999999999997,null,92.119,93.322000000000003,91.700999999999993,82.926000000000002,91.213999999999999,87.825999999999993,87.747]
["Your personal security whilst using",66.658000000000001,68.3,68.325000000000003,null,84.801000000000002,81.082999999999998,82.197999999999993,74.671999999999997,85.622,80.123999999999995,80.766999999999996]
["The availability of staff","- ","- ","- ",null,72.968999999999994,69.503,71.8,69.372,74.319000000000003,72.242999999999995,74.95]
["The provision of shelter facilities","- ","- ","- ",null,"- ","- ","- ","- ",85.138999999999996,80.317999999999998,79.924000000000007]
["Availability of seating",80.391000000000005,84.552999999999997,88.3,null,"- ","- ","- ","- ",44.05,38.969000000000001,45.814]
["How request to station staff was handled","- ","- ","- ",null,92.337999999999994,95.888000000000005,87.626000000000005,73.704999999999998,82.206999999999994,87.918000000000006,90.108000000000004]
["The choice of shops/eating/drinking facilities available",null,null,null,null,"- ","- ","- ","- ","-",84.578999999999994,86.808999999999997]
[]
["TRAIN FACILITIES ","- ","- ","- "]
["Overall satisfaction with the train",69.856999999999999,82.343999999999994,82.292000000000002,null,"- ","- ","- ","- ",80.125,78.78,85.02]
["The frequency of the trains on that route",84.272999999999996,87.176000000000002,86.602000000000004,null,83.05,84.019000000000005,80.084000000000003,87.826999999999998,83.35,83.385000000000005,83.578000000000003]
["Punctuality/reliability (i.e. the train arriving/departing on time)",84.516999999999996,86.569000000000003,87.322999999999993,null,88.88,91.021000000000001,83.078000000000003,86.808000000000007,85.828000000000003,81.66,85.775000000000006]
["The length of time the journey was scheduled to take (speed)",67.707999999999998,72.254999999999995,70.632999999999996,null,88.649000000000001,92.051000000000002,90.813000000000002,86.927999999999997,88.457999999999998,89.129000000000005,88.731999999999999]
["Connections with other train services",51.895000000000003,62.451000000000001,58.357999999999997,null,74.802999999999997,84.075999999999993,78.506,84.34,73.087000000000003,78.507999999999996,81.241]
["The value for money for the price of your ticket",61.756,74.088999999999999,69.239999999999995,null,61.793999999999997,60.091999999999999,56.012999999999998,55.027000000000001,53.896000000000001,54.009,61.610999999999997]
["Cleanliness of the train",60.27,75.09,71.022000000000006,null,74.454999999999998,75.444000000000003,73.167000000000002,69.031999999999996,74.105000000000004,73.866,77.858000000000004]
["Upkeep and repair of the train",66.117000000000004,69.41,69.221000000000004,null,75.356999999999999,72.572000000000003,74.436000000000007,72.724000000000004,74.123000000000005,72.088999999999999,76.519000000000005]
["The provision of information during the journey",67.751999999999995,73.795000000000002,77.491,null,75.629000000000005,72.8,67.037999999999997,70.665000000000006,65.966999999999999,70.099999999999994,70.902000000000001]
["The helpfulness and attitude of staff on train",53.470999999999997,48.639000000000003,47.424999999999997,null,72.045000000000002,73.516000000000005,78.337999999999994,69.369,72.051000000000002,77.850999999999999,80.418999999999997]
["The space for luggage",30.488,43.786000000000001,35.454999999999998,null,53.67,54.963000000000001,45.704000000000001,49.683999999999997,49.98,55.222000000000001,64.686999999999998]
["The toilet facilities",72.623999999999995,70.631,63.962000000000003,null,44.497,46.277000000000001,44.655000000000001,46.53,48.292999999999999,41.317999999999998,48.076999999999998]
["Sufficient room for all passengers to sit/stand",64.816000000000003,76.015000000000001,66.850999999999999,null,67.349999999999994,69.188000000000002,63.103000000000002,59.853000000000002,65.268000000000001,66.671999999999997,73.498999999999995]
["The comfort of the seating area",79.772999999999996,82.891999999999996,80.626000000000005,null,73.435000000000002,71.665000000000006,70.179000000000002,64.78,72.311999999999998,70.819999999999993,76.293999999999997]
["The ease of being able to get on and off",74.072000000000003,80.828999999999994,78.635999999999996,null,84.331999999999994,85.561999999999998,78.813000000000002,77.995000000000005,80.507000000000005,82.814999999999998,86.697999999999993]
["Your personal security whilst on board",61.935000000000002,75.513000000000005,72.090999999999994,null,83.995000000000005,82.783000000000001,81.786000000000001,75.73,79.304000000000002,80.53,85.191000000000003]
["The cleanliness of the inside",66.804000000000002,77.322000000000003,70.638000000000005,null,71.677000000000007,75.373000000000005,75.221000000000004,71.415999999999997,75.387,72.248000000000005,77.646000000000001]
["The cleanliness of the outside",58.835999999999999,64.489999999999995,60.845999999999997,null,75.459000000000003,74.492000000000004,77.581999999999994,72.096000000000004,73.370999999999995,68.33,72.275000000000006]
["The availability of staff",38.537999999999997,37.871000000000002,41.771999999999998,null,61.856000000000002,58.152000000000001,51.569000000000003,56.581000000000003,55.548999999999999,62.503,67.709999999999994]
["How well train company dealt with delays",null,null,null,null,43.008000000000003,56.036999999999999,60.673999999999999,45.081000000000003,46.402000000000001,44.905999999999999,43.676000000000002]

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